American Eagle & Aerie

Reviews

• AW

  Angela Van Winkle

  Jul 21, 2026
  5.0
  Everyone was polite and very helpful! 😊
• EP

  Emerald Poole

  Apr 20, 2026
  5.0
  I have been looking for jeans for YEARS and I basically gave up until I came here last week and their curvy jeans fit me so well 😭 Nicole was very helpful and I walked out with 4 new pairs of pants, and I love them!
• TI

  T Isom

  Mar 15, 2026
  1.0
  I visited AE at the Outlet Shoppes in Woodstock, GA on 3/14/2026 to have the security tag REMOVED from a blouse I purchased my daughter MONTHS ago. I wasn’t aware it was on there until weeks prior before finding the time to visit the store. The cashier insisted I provide a copy of the receipt, which I no longer had. I however, shared the phone# associated to my AE members account, which should display one’s purchase history. The cashier couldn’t locate the transaction in the month I ASSUMED the blouse was purchased and told me there’s nothing they can do. So, I insisted on speaking to the manager who immediately came off the floor and told me a receipt is REQUIRED, which wasn’t satisfactory considering it was the store’s careless oversight. Not to mention, with today’s technology, there are alternative ways in the retail industry to verify a transaction other than demanding a customer provide a receipt. Because I POLITELY refused to leave without them addressing the matter, only then did the manager TAKE THE TIME to review my AE members account purchase history, which led to her locating the transaction “within 1-2 minutes”. The cashier finally removed the security tag but it was the EMBARRASSMENT I had to endure to be heard, which makes the experience so upsetting. I’ve worked in retail and have heard some interesting stories. However, to stereotype people before willing to assist them is NOT providing “customer service” at all.
• CW

  Chelsea Warren

  Dec 12, 2024
  1.0
  A group of girls were standing around talking for 10 min before coming to check us out. Rylee wouldn’t honor what they have online!! And I also wanted 15min by the dressing room because I got locked out and had to unlock the door my self. Seemed like everyone in that store just wanted to stand around and talk. It’s like this younger generation has no work ethic
• MC

  Melody Charles

  Apr 27, 2024
  5.0
  My experience at this store was one of the best customer service experiences that I’ve had in a while! I’ve never shopped at AE for a few reasons but I’ve changed my mind after this. The jeans (and deals at this outlet) are bomb but the customer service was even better. Rylee was amazing at the cashier counter and so personable - she helped me with extra savings by signing up for a credit card. Gabbie also was so helpful in getting me the right sizes and finding the best jeans. The customer service here is top tier!

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