American Eagle & Aerie

Reviews

• AL

  Andrea Guerra Lopez

  Sep 20, 2026
  1.0
  I tried to exchange a pair of jeans that looked to be in very bad condition, but they wouldn't make the exchange because the pants didn't have the tag.
• DB

  Danielle Blattman

  Sep 20, 2026
  1.0
  The customer service here is horrible. I love aerie clothing, but the workers at this location are extremely rude. One of the workers offered to put my clothes into a dressing room, and while I was still shopping she put my clothes back onto the floor and when I asked where my clothes were she told me she couldn't hold them. I never even asked her to put my clothes in a fitting room in the first place, and they never told me there was a time limit on holding the clothing. Like I was still in the store they couldve told me “hey, we’re about to put your clothes back do you want to try on now?”, but nope. I then had to re-find all the clothes and then they only gave me 5 minutes to try everything on because they were closing in 30 minutes. why does the fitting room need to close 25 minutes before closing? And they didn’t even apologize for making me re-dind all the clothing. This was the worst experience I’ve ever had at an aerie.
• LA

  Lisa Anders

  Jun 3, 2026
  1.0
  Was here and willing to buy a few pairs of pants. Went to the clearance section. 70% off. So tell me how a 29.99 pair of pants to is 24.00???? The lousy excuse we got was oh the 70% is off of 29.99 and under....well these pa ts are 29.99!!!!! Oh well....we were so told oh we had to make room. SO YOU PUT PANTS ON A CLEARANCE RACK WHEN THEY ARE NOT CLEARANCE????!!!!! Not my problem. They will NOT make their screw up right. So we left. Jerks.
• AM

  Asia Morten

  May 7, 2026
  1.0
  Horrible customer service at aerie. I was never acknowledged assuring due to staff standing around talking with each other rather than helping customers
• ID

  Itzayana Duran

  Apr 25, 2026
  1.0
  The girls they had working this afternoon were not friendly at all. I had asked a blonde girl if they had a sweatshirt in my size and she was quick to say it was the only one they had in store. I opened a drawer and found another one ??? Same girl checked me out and was not nice at all. If you don’t like your job and feel miserable maybe don’t work there ???