D. Geller & Son

Reviews

• EL

  Ed Lukacs

  Sep 16, 2026
  5.0
  What a great experience! 5-Stars to Jake and the D. Gellar & Son team. They really made the process pleasurable.
• AO

  Ashley Overton-Fuller

  Sep 9, 2026
  1.0
  My husband and I have been loyal customers for over 10 years. During that time, we have purchased multiple wedding band sets, earrings, necklaces, and other pieces of jewelry. Unfortunately, after our most recent experience at the Kennesaw location Amanda specifically, we will be taking our business elsewhere moving forward. On August 31st, my husband took my Tacori ring to the Kennesaw location to be sent to Tacori for repair. Today is September 9th, and we had not received an update. I completely understand that sending a piece back to the designer for repair is a process, so the timeframe itself was not my concern. I simply called to check the status because we are traveling at the end of the month and wanted to know whether there was any possibility of receiving the ring back beforehand. I spoke with Amanda, who seemed dismissive of my concern about not having received an update which she explained it’s not uncommon to not hear something for a few days and taking into account the holiday weekend. Okay GREAT! I asked if she could contact Tacori to check the status. She confirmed my cell phone number, I responded, “Yes, ma’am,” and she immediately hung up. Which is very rude and unprofessional. I thought okay she might be new and was learning proper phone behavior. When Amanda called me back with an update, I asked to speak with a manager because I wanted to address the way the initial call had been handled. I was genuinely shocked when she informed me that she was the manager. I calmly explained that I did not appreciate being hung up on and that I did not consider that appropriate or professional customer service. Amanda explained that it had been a hectic day. While I certainly understand that everyone has difficult and busy days, that does not excuse treating a customer discourteously, particularly when that customer has been loyal to your business for more than a decade. What was even more disappointing was that the second call ended in essentially the same manner, without a courteous or professional closing. This review is not about the repair timeframe. We understood from the beginning that a Tacori repair could take time. This review is about customer service and professionalism. A simple, courteous phone conversation should be the bare minimum, especially from someone in a management position. After more than 10 years of supporting this business and making numerous significant purchases, it is incredibly disappointing that one interaction could leave us feeling that our longstanding business was neither valued nor appreciated. Customer loyalty is earned over many years, but unfortunately, it can be lost in a matter of minutes. We will be taking our future jewelry purchases elsewhere.
• KK

  Kelley Knowles

  Aug 26, 2026
  5.0
  Had a great experience at D. Geller & Son! Harry was incredibly helpful, friendly, and knowledgeable. He made the whole experience easy and enjoyable without ever making us feel pressured. Excellent customer service—we’ll definitely be back!
• SR

  Stephanie Richard

  Aug 23, 2026
  5.0
  Jennifer helped me by responding to an inquiry that I made to them online from Louisiana. She answered all of my questions and expertly helped me with my purchase of a beautiful Tissot watch. Excellent customer service and follow-through. She even had the watch shipped to me in Louisiana. Thank you, Jennifer. It was a pleasure to work with you! God bless.
• RM

  Ryan Mitchell

  Aug 8, 2026
  5.0
  I had an awesome experience working with Cailey at D. Geller & Son while purchasing my engagement ring. From the very beginning, she was incredibly helpful, patient, and made the entire process way less stressful than I expected it to be. She took the time to answer all of my questions, helped me work through the different options, and never made me feel pressured into making a decision. This was obviously a pretty important purchase for me, and I really appreciated how much effort she put into making sure I was confident and happy with the ring I chose. The entire experience was great, and Cailey was a huge part of that. I would absolutely recommend asking for her if you’re shopping for an engagement ring or anything else at D. Geller & Son. Thanks again, Cailey!

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