Citi Trends

Reviews

• JR

  Jaidy Ramirez-Viera

  3 days ago
  1.0
  I visited this store on July 6, 2026, at approximately 6:41 p.m., and unfortunately had a very disappointing experience with the store manager, a light-skinned woman with blonde-brown hair with curly hair. Manager name was Kyra. Within less than 10 minutes of arriving, she began following me and my sister around the store and accused us of something we did not do. We calmly asked her to review the security camera footage and even told her to call the police if she truly believed we had done something wrong. We had nothing to hide and wanted the situation handled fairly based on facts rather than assumptions. What made the situation even more upsetting was that she questioned whether we were underage, even though we are both adults over the age of 21. We came to shop like we always do and expected to be treated with courtesy and respect. Instead, we felt singled out, watched, and unfairly judged. As regular shoppers, we have never experienced this level of unprofessional behavior. Customers should not feel uncomfortable or be falsely accused while simply shopping. Good customer service requires treating everyone with fairness, respect, and professionalism. I will be reporting this incident to the corporate office because I believe managers should be held to a higher standard. After reading other customer reviews, I noticed that I am not the only person who has had concerns about this manager's behavior. That is very concerning and suggests this may not be an isolated incident. I sincerely hope the company reviews the security camera footage from the time of our visit, addresses this matter appropriately, and provides additional training to ensure all customers are treated fairly and respectfully. No customer should leave a store feeling embarrassed, falsely accused, or unwelcome. I will never go to this location again.
• AM

  Allison Mejia

  Mar 14, 2026
  1.0
  If I could give zero stars I would. The worst customer service I've ever had. The blonde, tan-skinned cashier on March 13, 2026, was incredibly rude from the moment she walked into the store. I don't know if she's a manager, but I would never go back.
• KW

  Kimberly Williams

  Mar 13, 2026
  4.0
  Decent prices rude people work there they don't care about anyone standing in line waiting they keep doing what there doing but I guess this the hood
• TH

  Torres Holmes

  Jan 27, 2026
  2.0
  this store was a mess don’t think i’ve ever been to a cititrends that looked so bad ever
• KC

  Kenyatah Cain

  Jan 17, 2026
  1.0
  The manager there has the most nasty attitude! She is so condescending and rude!!!!! She walks around with here nose stuck in the air!! Very rude ! She is a disgrace to your company very unprofessional and unpleasant

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