Sunglass Hut

Reviews

• WW

  Wolf W

  May 23, 2026
  5.0
  My husband and I went to Sunglass Hut at Lenox Mall to replace my 20-year old sunglasses (i.e. I don't buy sunglasses very often). Dina was friendly and very helpful in selecting options. After trying a few different sunglasses, I found a pair from Oakley that I loved and I was on my way. NOTE: if you're buying sunglasses with polarized lens, which many are at this point, you may not be able to see your HUD (Head Up Display) in your vehicle. I didn't even know that was a thing, but quickly discovered multiple forums online indicating this is an issue with HUDs, regardless of vehicle manufacturer, as they work off the premise of reflecting the image off of the windshield. Polarized lenses effectively block the "glare" of the HUD. I returned to Sunglass Hut the next day initially thinking I would return the pair I bought and select something else. Dina showed me several pairs of non-polarized sunglasses, and I settled on another pair of Oakley's. Her professionalism and desire to help me find the right sunglasses for my needs was phenomenal. So much so I decided to keep the original pair I bought and purchased a second pair to leave in my truck for use while driving. You've made a customer for life Dina! Thank you SO much, Wolf
• TY

  Terrance Young

  May 17, 2026
  5.0
  My service couldn't have been any better.
• AP

  Aditya Parameshwaran

  May 2, 2026
  1.0
  Rude staff
• AM

  Alex Mendoza

  Apr 30, 2026
  1.0
  I originally bought Two pairs of sunglasses at the perimeter location for my mom's bday gift the day of her bday as she was opening the Tom Ford glasses she noticed smudges and scratches that would not come off no matter how I clean them. I drove to the Lenox Mall location to return or exchange them at Lennox. The manager refused to accept a clear photo of my receipt and flatly refused to type the receipt numbers into the system himself telling me I had to bring the physical receipt. I had purchased the glasses at perimeter and perimeter staff had already agreed to process in exchange for me the same day because they didn't have that model in stock. They told me that would reset the return window armed with the physical receipt I returned to Lennox expecting a simple refund or exchange. Instead, the manager overheard me quietly venting and cursing to myself out of pure frustration. I had already made multiple trips, wasted time and felt stonewalled and told employees to call security. I was escorted out of the store told I was banned and they refused to issue a refund or exchange. I never shouted at customers or employees. I was talking to myself because of that manager's actions. I've now passed the 30-day return period and I'm stuck with an item that appears used and that I did not want. This experience was humiliating disrespectful and appears retaliatory. I want corporate to investigate Lenox Mall Management's refusal to accept reasonable proof of purchase, the unnecessary use of security and the refusal to process a refund when I presented the physical receipt. I also want written documentation of the alleged ban and a prompt resolution, either a full refund or a fair exchange. If corporate does not resolve this, I will escalate this complaint to consumer protection and pursue legal counsel. I believe I was treated unfairly and discriminated against for who I am and I expect better from a national retailer.
• CD

  Christ Delarosa

  Apr 28, 2026
  1.0
  I have never been treated so poorly in a customer service situation as I was at the Sunglass Hut in Lenox Mall. There are two stores—first floor and top floor—and both failed me spectacularly. After a dismissive encounter on the first floor, I went to the second floor, where a manager—short, caramel-skinned—was not just indifferent but outright cruel. He refused to even consider my return or exchange, despite me having a clear photo of my receipt. His cold disregard forced me beyond the 30-day return window, and now I’m left with a product I despise—worthless. This was a gutting betrayal of trust. Please, for your sanity, avoid this store at all costs.

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