We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I am deeply disappointed by my experience shopping at the J.Crew on Ponce de Leon today. 7.20.26.
From the moment I entered the store, I felt singled out and closely monitored. There were five associates on the floor, including one male associate who pretend to pose as a customer while staying near me throughout my visit. Every 15 seconds, I was asked, “Can I help you with that?” Regardless of where I moved in the store, another associate would immediately approach me with the same question. Yikes. Rather than feeling welcomed, I was for sure watched.
Not sure if this store had someone (and of color) steal before- however, this is not how you treat anyone for that matter.
Customer service should feel genuine, not intrusive.
There is a significant difference between offering assistance and making a customer feel as though they are under surveillance.
I hesitate to raise this, but I cannot ignore how the experience felt. As a person of color, I was left wondering whether I was being treated differently because of my race.
Other friends of mine (who visited this store earlier today) not of color -were able to browse without receiving the same level of obvious repeated surveillance, which made the contrast difficult to ignore.
No customer should leave a store feeling profiled instead of valued.
I have always believed J.Crew to be a brand that welcomes everyone, but today’s experience suggested otherwise.
I hope management takes this feedback seriously, reviews what occurred, and provides additional training to ensure every customer is treated with the same respect, dignity, and freedom to shop without feeling singled out.
Frustrating and annoying.
JS
James Smith
Nov 17, 2019
3.0
Staff and customer service was good, but their jeans will rip and be unwearable in less than a year and they will not do anything about it. Not coming to J Crew again - Massimo Dutti is way better anyways.
What are the operating hours for J.Crew at Ponce City Market?
J.Crew at Ponce City Market is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 12:00 PM to 6:00 PM. Special holiday hours may apply.
Does J.Crew offer in-store pickup services?
Yes, J.Crew offers in-store pickup services for your convenience.
Where is J.Crew located within Atlanta?
J.Crew is located at 675 Ponce De Leon Ave NE, Suite W112, Atlanta, GA 30308, inside Ponce City Market.
What types of clothing does J.Crew specialize in?
J.Crew specializes in timeless clothing including cashmere, coats, blazers, and pants for both men and women, blending classic styles with modern designs and fabric technology.
What payment options are accepted at J.Crew Ponce City Market?
J.Crew accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the J.Crew store at Ponce City Market wheelchair accessible?
Yes, the J.Crew store has a wheelchair accessible entrance for customers requiring accessibility.
What are some popular nearby stores customers can visit when shopping at J.Crew?
Nearby stores include Buck Mason, Allbirds, and lululemon, which offer additional menswear, womenswear, shoes, and sportswear options.
Are there any notable dining or entertainment venues near J.Crew at Ponce City Market?
Yes, customers can enjoy dining and entertainment at The Mercury, Rooftop Terrace, and The Roof at Ponce City Market located nearby.
How can public transit users find J.Crew at Ponce City Market?
While specific transit stations are not listed, Ponce City Market is a well-known location in Atlanta, making it accessible by local transit and popular rideshare services.
Does J.Crew provide free Wi-Fi in-store?
Yes, free Wi-Fi is available to customers shopping in the J.Crew store.
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