American Eagle & Aerie

Reviews

• EZ

  emily z

  Aug 13, 2026
  1.0
  Ngl super unprofessional , so many Hispanic teenage workers just on their phones not really acknowledging customers, not at the front or check out ; had to wait for someone to come , just on their phones and gossiping and laughing with co workers, saw them around the store and thought they were just customers cause I couldn’t distinguish them from actually being workers. Even when checking out they didn’t ask anything just rang up our items. Workers that don’t wanna be bothered
• MF

  Mr. Fixit

  Jul 12, 2026
  5.0
  Shout out to Faith and Ciera! My wife and went to Aerie today and received some of the best customer service we’ve had in a while. These two ladies went above and beyond to help us find different items we were looking for and had a great attitude throughout the process. All while zipping around the store working at lightning speed! Seeing these to ladies with this kind of work ethic is refreshing! EXCELLENT JOB LADIES! I don’t know what they are paying yall but both of you need a raise!
• RJ

  Raphael Johnson

  May 22, 2026
  5.0
  I enjoyed my experience and shopping purchases at the American Eagle inside Lenox Mall. I forget the managers name but I believe (Kristen) was absolutely helpful in my shopping choices. Thanks Again For The Incredible Customer Service!
• NW

  Natasha Williams

  May 5, 2026
  1.0
  had a really disappointing experience at American Eagle today. While I understand that technical issues happen, the way it was handled was unacceptable. The store’s systems were down, but the salesperson took far too long to communicate that clearly. We stood there waiting with little explanation, only to eventually find out that we couldn’t complete our return and would have to come back another time. What made things worse was the lack of basic professionalism. The associate assisting us appeared visibly sick—sniffling and wiping her nose with her hands, then continuing to handle merchandise and receipts. That alone was extremely off-putting. The manager didn’t improve the situation. There was no real apology or effort to resolve anything—just a loud, dismissive attitude that made the whole experience feel even more uncomfortable. As I walked away, I could hear staff talking about me, which was completely inappropriate. Overall, this was a very poor experience from start to finish. Between the lack of communication, hygiene concerns, and unprofessional behavior, I would not recommend this location.
• NM

  Nadjim Mehdi

  Sep 23, 2021
  4.0
  Nice staff.

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