I shop here, often. Today, the service was horrible. I asked to used the fitting room a couple of times and on each occasion, the Hispanic cashier asked to carry my items to the back and also insisted that I give him my name and number to write on the mirror outside of the dressing room stall I was occupying. I’m not sure what any of that was about. While trying on the selected items, I noticed an advertisement posted by the employees for an additional 15% off of your purchase in store. I scanned the QR code for the coupon and asked for the cashier to apply it to my purchase. He asked, “How do you get a coupon but you aren’t a rewards member and you said you didn’t want to apply for the credit??” I stood there in awe but I told him that it’s literally posted in the dressing room. He went on and on about how he felt that coupons shouldn’t be used by anyone that wasn’t a member for rewards. It really made me upset but I purchased my items and left the store. I’ve never seen this guy in there on any of the occasions that I’ve shopped here. Usually another crew that’s pretty professional.
BB
Bryant Black
Mar 20, 2026
1.0
Worst shopping experience ever. The black female manager & the Hispanic cashier were acting rude and treated me like I was shoplifting because I provided a coupon code that was on the dressing room mirror that gives you 15% off for signing up. I was also told that I was grabbing items that were priced regularly and trying to purchase them on clearance. I will not return to this location.
HG
Hanan Gh
Mar 14, 2026
1.0
Bad customer serives
TS
Trenton Seeley
Feb 9, 2026
5.0
Shanika was extremely helpful with finding me some last minute outfits for my upcoming cruise! Thank you for the wonderful shopping experience!
JN
Jordan N
Feb 1, 2026
1.0
Absolutely terrible experience here today 2/1/26 around 12:30PM. The employees were all behind the counter ignoring/not greeting customers that were entering the store. My fiancé and I were shopping for some winter outfits. She wanted to try a couple pairs of pants on in the fitting room. I proceeded to ask one of the members to unlock the door and her attitude was prominent and disgusting. They also made “smart remarks” to us because they had to come and unlock the door again. We will not be returning to this location for no reason whatsoever. Extremely disappointing experience. Please hire members that greet customers with kindness. We would’ve actually purchased some items today but were deterred from the awful experience we endured.
What type of products does American Eagle offer at their Atlanta Cumberland Mall location?
American Eagle offers a wide range of products including women's and men's clothing, jeans, T-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
What are the operating hours for the American Eagle store at Cumberland Mall in Atlanta?
The store is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does the American Eagle store in Cumberland Mall offer in-store pickup or curbside pickup options?
Yes, the store offers in-store pickup and curbside pickup services.
What payment methods are accepted at American Eagle in Cumberland Mall?
The store accepts Afterpay, American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is the American Eagle store located in Atlanta?
It is located at 2860 Cumberland Mall SE, Suite 1317, in Cumberland Mall, Atlanta, GA 30339.
What is a convenient nearby place where customers can get a haircut after shopping at American Eagle?
Regis Salon, a hair salon, is located nearby for customers who wish to get a haircut after shopping.
Are there other clothing or accessory stores near American Eagle in Cumberland Mall?
Yes, nearby stores include Lids (hat and fashion accessories), Torrid (women's clothing and accessories), Vans (shoes and women's clothing), and AKIRA (women's clothing and shoes).
Can I grab a bite to eat near American Eagle in Cumberland Mall?
Absolutely, nearby dining options include Auntie Anne's for snacks, Linton's Caribbean Cuisine, Tokyo Express for Japanese and Chinese food, SSAMJANG Korean BBQ, Great Wraps sandwich shop, Farmers Basket Chinese restaurant, and Cinnabon.
Does American Eagle have a social media presence where I can follow for updates and promotions?
Yes, you can follow American Eagle on Instagram at @americaneagle, on Twitter at @AEO, and on Facebook at AmericanEagleOutfittersCumberlandMallNWAtlantaGA.
What type of clothing styles and labels is American Eagle known for at this location?
American Eagle is known for jeans, clothing, and accessories that offer comfort and style, encouraging customers to live their life in AE. It carries labels like AE and focuses on casual, trendy fashion.
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