DSW Designer Shoe Warehouse

Reviews

• RB

  Robin Barber

  3 days ago
  4.0
  I was disappointed there were not more D width sneakers for women. It was the reason I went there. However my 88 year old mom found 2 pairs of shoes so I’ll call it a win. Get more shoes for us’D’ people!
• JB

  Jab Barden

  Jul 6, 2026
  5.0
  Took my mother and grandma to look for some summer sandals. The store was clean and well organized. Staff was super welcoming and helpful. Jerry was so attentive and helpful. He helped ensured our shopping was seamless and greatly helped us all at the checkout. The best shopping trip I’ve had in a long time thanks to Jerry! Thank you!
• NG

  N G

  May 17, 2026
  1.0
  I am writing to express my disappointment regarding the customer service experience I recently had at DSW while attempting to return a pair of shoes. Upon entering the store, I looked to see whether anyone was standing in the checkout line and did not see anyone waiting. I overheard an associate named John thanking a customer as he completed their transaction, so I chose to wait nearby rather than walk directly to the checkout line entrance. Another customer walking in behind me followed, as there appeared to be no line at the time. While waiting, I looked again and still did not see anyone standing in line. When I eventually approached the counter and placed my shoes down for return, John immediately stated that “the checkout line begins over there” and then proceeded to call forward a woman who had just walked up near the checkout sign. As I was leaving the store, I explained to the associate that if someone had clearly been standing in line, I would never have waited where I did. Instead of listening or attempting to resolve the misunderstanding professionally, he argued back and forth with me insisting someone had been there. What made the situation even more disappointing was that another female associate with brownish-red hair approached during the interaction and laughed about the situation rather than asking what the issue was or offering assistance. I understand that misunderstandings can happen, but I believe the situation could have been handled with more professionalism, courtesy, and respect. I left the store feeling dismissed rather than valued as a customer.
• CD

  Cupo Drot

  Feb 25, 2026
  1.0
  Dishonest store policy , bought shoes and worn them 3 times before sole separated ,dsw wouldn’t returns money , because item was worn ,or damaged but in this case it was defective , what am I supposed to do , keep defective shoe ? Forced me to take store credit , I will never shop here or any other dsw store again
• HH

  Hugh Higgins

  Jan 31, 2026
  4.0
  It was a nice experience for buying shoes. Staff was nice to work with.

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