Aerie & OFFLINE

Reviews

• AH

  Audria Hill

  Sep 15, 2026
  1.0
  Horrible experience. Walked in and walked out. I guess my skin color did not pass the vibe check. The two young ladies behind the counter did not greet me nor the 2 individuals that walked in with me. I made direct contact with both of them and neither spoke. There was no Hello welcome in, do you all need any help. They literally looked at me like “Oh they’re not gonna buy anything, let’s not waste my time.” She flipped her hair and averted her eyes. So no, we did not spend our hard earned money or our time browsing today. I know the area is predominantly Caucasian, but to be openly discriminated against because we are African American is a bit much. Now the entire brand has lost me and my family as loyal customers. If you are African American, I suggest another location or brand entirely.
• EW

  Elysia Walker

  Apr 25, 2026
  2.0
  This was the most unfriendly Aerie I have visited. I entered through the Offline entrance and there was only one associate who was at the register with a customer. I walked over to the Aerie side which had three associates on the sales floor doing tasks. Not a single hello. I then went to the Aerie fitting room to try on two tops. The fitting room associate just looked at me and pointed me in the direction of a fitting room that another customer exited. Usually, the fitting room associate asks for your name and writes it on a board outside your room. That didn't happen. While I was trying on my tops, I wanted to get a different size so I stepped out of my fitting room to see if she could grab me one. She just looked at me and gave me a blank stare so I initiated the conversation and said "I need another size." She didn't offer to grab me one, so I got the size I needed. Customer service at the Offline side was so much better. It was only one associate running the register, the sales floor, and the fitting room. She at least acknowledged customers while juggling all of the above.
• GG

  grace

  Jul 21, 2025
  4.0
  staff are generally helpful