Not only does the State Line Lottery & Tobacco shop have a perfect location, we pride ourselves in our staff. Our staffs’ main goal is to be as educated in our products as possible. Only consisting of three employees, our staff is sure to remember your name and product as you walk into the door. We want every experience to be as personal as the next. We want our shop and staff leave an impression not only in your mind, but in your heart. Anyone who crosses our threshold will be treated with respect and made to feel comfortable and at home. We will always take the time to answer questions and concerns.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.