Tiffany & Co.

Reviews

• NQ

  Nicolas Quijano

  2 days ago
  1.0
  I have been a loyal customer of this store for quite some time and have purchased several pieces of jewelry over the years, which is why this recent experience was especially disappointing. Unfortunately, my interaction with the sales representative, Rehyan, left me feeling dismissed, unheard, and undervalued as a customer. During my visit, I specifically asked Rehyan to review my account and previous purchases to ensure the necklace I was purchasing matched the same length as the necklaces I already own. I explained multiple times that my purchase history was available on file and could easily be referenced. However, I felt my concerns and requests were repeatedly dismissed rather than genuinely considered. Throughout the interaction, there were several moments where Rehyan would leave to the back room, stating she was speaking with the manager, but the responses provided were vague and at times made me feel as though my questions or concerns were being treated as attempts to receive something for free rather than as a loyal customer seeking consistency and clarification. I was also disappointed that, unlike every prior visit I have had at this location, there was no welcoming customer service experience initially. I was not greeted warmly or offered the level of hospitality I had previously experienced until it became apparent that I intended to make a purchase. Additionally, when discussing a necklace extension, I explained that the pricing being provided did not match what I had originally been quoted. Even after I provided proof, I still felt as though my honesty was being questioned rather than my concerns being acknowledged respectfully. The same issue occurred when I requested pearl cleaning services. I explained that my jewelry had previously been sent to New York for servicing, and I even showed prior documentation confirming this process. Despite this, my request appeared to be disregarded, and the service was processed differently without properly addressing my concerns. What made the experience particularly frustrating was repeatedly being told that prior employees had given me incorrect information because they were “new.” However, I explained several times that multiple employees across different visits had consistently provided me with the same information, making it difficult to understand why this experience was so drastically different. Most disappointing of all, I never felt given the opportunity to speak directly with the store manager despite my concerns throughout the visit. As someone who has made many purchases with this store, this was the first time I truly felt unappreciated as a customer. I am sharing this feedback not simply to complain, but because I genuinely hope customer service and communication improve moving forward. Long-term customers should feel heard, respected, and valued, especially when they are making significant purchases and relying on the expertise and professionalism of the staff.
• MR

  Madu Ravada

  May 12, 2026
  4.0
  Good selection and I like store that have clean restrooms so thank you. Friendly staff
• PV

  Penny Posso Verschuren

  May 4, 2026
  1.0
  Disappointed with the quality of Tiffany’s jewelry and, when you take your defective jewelry back to the store for repair, you learn that “none of their jewelry has warranty” and thus, they charge close to $100 to fix their poorly made jewelry.
• BB

  Brian

  Jan 16, 2026
  2.0
  The experience wasn't bad but the lady that helped my wife and I for the 2nd time seemed to have an attitude because I was asking questions about a gift that I bought my wife for Christmas that was to small so we had to send it in to get it extended a little bit. After buying this necklace online and almost a grand and then driving over an hour to our nearest store I was told it would be another $200 to get it resized and that she said it was used. It in fact was not used and it was brand new out of the box. So I paid the 200 and it took almost a month to receive the item back which was today and when my wife opened the box it was in a tiffany bag but all tied up in knots. I mean thats shitty service to say the least especially after paying that much for it and then to get it back tied all together. Not that it matters but I personally wont be shopping there again after this.
• SJ

  Steve Johnston

  Jan 1, 2026
  2.0
  Customer service need improvement. From the way your greeted to the showing of jewelry Nothing like the flagship store in New York.

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