Ray-Ban

Reviews

• AS

  Angela Shaden

  Aug 1, 2026
  5.0
  Excellent customer service! Tom was so helpful when it came to a warranty issue and worked his magic!
• AT

  Angela Nicole Turner

  Jul 20, 2026
  3.0
  I really like the Ray-Ban Meta glasses themselves, but there's something I wish I had known before buying them with prescription lenses. If your prescription lenses are installed and the frames later become loose or need adjustment, your options may be limited. Because of the electronics built into the frames, not every optical shop is willing or able to make the same adjustments they would for regular glasses. If the fit changes over time, it can be frustrating. Before purchasing, I recommend asking both Ray-Ban and your optician what adjustments and repair services are available after prescription lenses are installed. Knowing this ahead of time could save you time and frustration. These were my favorite glasses and now I cannot wear them the same way unless I was to buy a new pair. Customer service stated that there is a nose piece that may be added once they wear down and loosen. I had them for 5 months. Overall, I think this is important information for anyone considering prescription Ray-Ban Meta glasses.
• RC

  Roy Christ

  Jun 4, 2026
  1.0
  Rb 3478 received a pair of tv 3478 polarized sunglasses after my cataract surgery December of 2025. Recently I had a lens cracked no damage to the frames nothing I reached out to rayban customer service and basically I have to purchase lenses it’s cheaper to buy different glasses these are 6 months old and they don’t warranty I am warning everyone that this isn’t the way things used to be with ray ban. All I need is one lens replaced simply garbage and very stressful never again buyer beware
• DP

  Daniel Perez

  May 2, 2026
  5.0
  Great service the girl today was really helpful, helped find the spare parts for my glasses
• SS

  sharon stewart

  Apr 20, 2026
  5.0
  My mother, who is 91 and nearly blind, has been using the Ray Ban Metas for over a year. (I actually can’t remember how long!) but it has been life changing for her. She is in a wheel and also has essential tremors of the hands. But her mind is as sharp as a tack! Since she started wearing Meta, she can now “read” any cards people send her, including if hand-written ones, and also can have meta read the menu when we go out for lunch every other Tuesday! She can ask it all the things she was asking Google before, and she can make and receive calls and texts using Meta. About 5 days ago, the glasses no longer charged or connected to Bluetooth. After numerous calls to RayBan service, we connected with Nico at the International Mall who talked her (me), patiently, thru the troubleshooting process. That also failed. In the end, he said we could come to the store and he could help filling out all the warranty procedure. He also tried to troubleshoot the fix solution himself, to no avail. He helped start the warranty on-line process from my mother’s phone. Internet was spotty, and it kept stalling out at a certain point. We knew we would have to send the glasses back, but her prescription lenses would need to be removed first as well. Thomas, the manager, was listening to the entire exchange and came over to remove the lenses. It seems he also had a private word with Nico….. before long, we observed they were popping the lenses into an identical pair of frames, filling out the long process of an exchange on their computer, and then delighted us beyond belief With a replacement pair. My mom was moved to tears and hugged both Nico (especially) and Thomas. She was so elated to have her “life” back! This was the EXCEPTION to the rule of. Customer service. It went way beyond what they COULD have done, and really went out of their way to take care of one old lady that meant the world to her! I can’t recommend and commend RayBan more for their choice in these two extraordinary employees! Well done!

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