David Yurman

Reviews

• WW

  Will White

  Jun 27, 2026
  1.0
  Was recommended to shop for a gift by a close friend and initially, the buying experience was superb. Unfortunately, the sales woman became un-truthful and the resizing cost. Indicated that she would provide the service free of charge. A couple of weeks later, I received an invoice to pay for the repairs. I called and spoke to the same sales person and she indicated that the ticket came back with a price. No apology, didn't act as if she was going to override it or anything. I then decided to take a look at previous reviews and found some of the same issues I'd experienced including: lack of response as I attempted to email management along with other complaints that I care not to get into. Long story short, I cannot in good conscience, recommend doing business with this company. Expected much more attention to the expressed concerns than what I received considering the cost of most of the products they produce. This company is considered a luxury brand and felt more like an entry level type of retailer. Being lied to in order to make a sale along with failure from anyone to make it right, speaks volumes.
• TU

  Tatiana Uvillus

  Jun 15, 2026
  5.0
  I’ve always had good experiences at David Yurman, but Jerri went above and beyond. I came in for a size exchange, and even though she didn’t make a commission, she was incredibly helpful, kind, and attentive. Genuine customer service like that is hard to find now days. I’ll definitely be coming back and making future purchases with Jerri!
• TC

  Thomas Cincebox

  Jun 14, 2026
  5.0
  Top notch staff, buying experience, and selection of men's jewelry. Samantha and Donald were incredibly helpful, attentive, and friendly over the phone and in store helping me find a piece that best compliments my watch. This was my first piece of jewelry outside of watches and I'll definitely be going back to expand my DY collection.
• WG

  Waylon Goss

  May 31, 2026
  5.0
  Xiomi Bullock was so helpful! Helped me pick out a pair of cufflinks.
• MM

  MFermin

  May 16, 2026
  1.0
  I’ve been to David yurman several times, and unfortunately the customer service has been consistently disappointing. No one greets you when you walk in or even acknowledges that you’re waiting for help. The employees seem too busy with other customers, and nobody checks on you or lets you know they’ll be with you shortly. I’m not sure if they are understaffed, but the service experience has been terrible every time I’ve visited. What’s even more frustrating is that I purchased a bracelet and chain set from them, and both pieces have had issues. The clasp on the bracelet opened and I lost the charm, and now the clasp on the chain has also broken. For the amount of money spent on jewelry, I expected much better quality and customer care. Very disappointed.

Frequently Asked Questions About David Yurman