lululemon

Reviews

• IJ

  Iam Jen

  1 day ago
  1.0
  One of the staff members rolled her eyes when asking for a size . Love Lululemon but not in sawgrass 😣
• FB

  Francisco Bravo

  4 days ago
  5.0
  Gran tienda. Buenos descuentos. 100% recomendable.
• YY

  Yolande Young

  Jun 22, 2026
  1.0
  I am a loyal Lululemon customer and a member who shops at the Sawgrass location regularly. I spend money at this store almost every month and have always chosen Lululemon because I believed the company valued its customers and stood behind its products. For Father’s Day, I purchased several gifts for my son at the Sawgrass store. Unfortunately, one pair of pants did not fit him. Since the item was unworn and I was simply looking for an even exchange, I returned to the store expecting what I thought would be a straightforward customer service experience. Instead, I was met with what I can only describe as disappointing and dismissive treatment from the assistant manager working on June 22. Rather than taking the time to review my situation, explain my options, or make any effort to assist me, I was simply told that he could not help me and that perhaps another Lululemon store would be able to. As a customer who spends hundreds of dollars with this company throughout the year, I found that response unacceptable. If one Lululemon store sells the product, customers should not be sent from store to store in hopes of finding someone willing to help. I was not asking for a refund or special treatment—only an even exchange for a different size. What disappointed me most was not just the outcome, but the manner in which I was treated. The interaction felt cold, dismissive, and lacking the level of respect and professionalism that customers should expect. I left feeling undervalued as a customer despite my continued loyalty to the brand. I have never experienced this level of poor customer service at a Lululemon location before. Had I known that customer concerns would be handled this way, I would have reconsidered spending my money at this store. I am sharing this experience because customer service is just as important as the products a company sells. I hope Lululemon leadership reviews how customers are being treated at the Sawgrass location and addresses the level of service being provided by management. Loyal customers deserve better than being dismissed and sent elsewhere when seeking assistance with a simple exchange. This was my experience at the Sawgrass Lululemon store on June 22, at about 6:45 pm and it was one of the most disappointing retail experiences I have had in a long time.
• KM

  Kirk Maragh

  Apr 8, 2026
  1.0
  Spoke with Kaley about a return, she told me they dont accept returns at the sawgrass outlet but I can return the items at a regular store. I contacted the store in pembroke gardens and trinity told me that they do not accept returns from an outlet store. Never buying at a store that does not accept returns, I had no clue a brand name store like this would not accept returns for purchases with tags attach.
• DR

  Daniel Rodriguez

  Feb 7, 2026
  1.0
  I bought underwear the wrong size by trusting the size chart lululemon has in their website. Unfortunately all sales are final in this store. I tried to speak to the manager and they are not willing to do anything for my case. I understand is store policy but as someone who works in retail, I also know that rules can bend for the consumer satisfaction. This just implies that for them money is first than consumer retention.

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