lululemon

Reviews

• DV

  D Vincent

  1 day ago
  5.0
  Meg is great she helped me helped me alot
• MR

  Melinda Rainey

  Jul 12, 2026
  1.0
  Stopped in yesterday to look around and they had some cute things on sale. However, my experience at this store was not the usual experience I have at other lulu’s. The dressing room was chaotic, I stood as the only one in line while two workers just chatted and gossiped for a minute without even noticing me then I’m let into a room, needed a different size and there was only one girl, Jodie, at the dressing room doing everything by herself and it looked like she was training. But the dressing room had since gotten really busy so as I asked for a bigger size she said she’d get it but then was so wrapped up in getting a long line of others into rooms and taking merch from others she didn’t have time to grab it so I walked out of the changing room having to leave all my stuff behind an open door (purse, shirt etc.. and look for a different size myself. Then when I got back to the dressing room another girl showed up to help poor Jodie and Jodie said they didn’t have the size I was looking for. Jodie was nice but the other girl was pretty rude. I don’t appreciate that when I went to search myself I saw multiple employees on the floor just standing around. I did find a top I liked and when I looked online they had the exact bra and size I needed online so I ordered the bra and bought the top from the store. The guy who checked me out was also very rude. He didn’t fold the top, after scanning it he just set it on the counter in a wadded form put it in the bag and shoved the bag to me. I’ve never had an experience like this and I won’t ever come back to this store, I’d rather support a store with good service and organization. Whoever the manager was here they are seriously bad at their job.
• BP

  Brian P.

  Jul 3, 2026
  1.0
  Very disappointing experience at this location. I visited for the first time to return two items that were outside the 30-day return window. I understood that a refund might not be possible, but I was surprised that both the cashier and the manager refused to offer any alternative, such as store credit or another reasonable solution. What made the experience worse was the manager's attitude. She was dismissive throughout the interaction and even refused to provide her name when I asked. I've always heard that Lululemon is known for exceptional customer service, but that certainly wasn't reflected at this store. Based on this experience, I would recommend visiting a different Lululemon location if you have the option.
• TC

  Taylor Cook

  Jun 20, 2026
  5.0
  It’s no secret I have an unhealthy addiction to lululemon. This location in particular is so wonderful, and I go out of my way to shop here. I wanted to place a large online order with 10 items and Elisa was so friendly and patient with me as she helped me place it. She absolutely made my day and my shopping experience so pleasant.
• LB

  L B

  May 26, 2026
  1.0
  The price point of Lulu comes with the expectation of product quality and customer service quality. This store did NOT meet the mark. I was just in with my mother to purchase a jacket with a Mother’s Day gift card I gifted to her and we specifically went in person vs. ordering online so we could choose and buy it together. The gift card had $150 on it and it wasn’t registering correctly with the scanner. I showed the email, proof of purchase, and current balance of $150. It was clearly a technical error on the store’s part. The store manager (brown hair, no glasses, young) barely assisted. She gave me the card of customer service so I could call MYSELF. What is the point of having store employees or being a manager if you can’t assist customers? As a lululemon customer for over 10 years and purchasing thousands of dollars of merch from Lulu, I can’t overstate the depth of my disappointment. Get better customer service. Otherwise, longtime loyal customers (like me) will be switching brands to better customer service oriented brands.

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