ALO

Reviews

• SB

  Selina Baci

  Sep 23, 2026
  1.0
  I have spent so much money at Alo over the years that it honestly makes me sick to think about, especially considering the way I’ve been treated as a loyal customer. I’ve had multiple disappointing experiences, but continued shopping here anyway. After my most recent experiences, I’m done. The return and exchange policies are unbelievably strict for a company selling clothing at this price point. I had someone purchase me a $300+ outfit as a gift. It was brand new and didn’t fit, but because they couldn’t locate the purchase under the phone number, there was absolutely nothing they would do. I ended up having to give it away. I’ve also had items that were just outside the 30-day window, still brand new with tags AND a receipt, and they wouldn’t even allow an exchange or store credit. I understand that stores need policies, but there is a difference between having a policy and refusing to use any reasonable judgment when dealing with loyal customers. On top of that, I don’t feel the quality of the clothing justifies the extremely high prices, and the customer service I’ve experienced has been disappointing more than once. When customers are spending this much money with a brand, you would expect the company to value their business and at least offer reasonable solutions when situations arise. Unfortunately, that has not been my experience with Alo. After giving them chance after chance, I won’t be shopping here anymore.
• EB

  E. Benton

  Jun 23, 2026
  2.0
  I love ALO. I buy a lot of it and I'm glad we have a store at UTC, but I generally only go here for returns. There's a reason for that. If all ALO stores were siblings, this store would be the sibling that lags behind the rest of the family. The main issue is the overall vibe. There's an older employee who, without fail, stares me down every time I visit. I'm not exaggerating. More than once I've looked across the store after forgetting about it, only to find her still staring. It's become so consistent over the past year that it's actually funny at this point, albeit a little awkward. The store also rarely seems to get the full drops for new releases. We attended the VIP launch for the Summer Romance collection last month. While other locations had DJs, refreshments, and the full collection available, the UTC store had about 4–5 Summer Romance pieces on a rack next to a quiet register. The girl at the front of the store required me to scroll through my email with nearly zero internet rather than check my name off of the very short list. There were a total of 4 people there, tops, so they should have been ushering us in with gratitude that anyone showed up at all. That was the entire event. Well, that and Stare Bear. She was there too. The good news is that this store has tremendous potential because, at the end of the day, it's still ALO. It just needs stronger management, a better in-store experience, and a little more love from corporate so customers can actually shop the full releases instead of a small fraction of them. No love lost here. I’m forever a loyalist. Just sharing this for the Mothership to take notice and being this young sibling up to speed. I'd love to see this location become what the brand is capable of delivering.
• AV

  andrea villegas

  Apr 8, 2025
  1.0
  Prefiero pedir en línea desde que entras te mira como que si tú dinero no vale y la mercancía tiene polvo
• SS

  S S

  Feb 16, 2025
  1.0
  Bought A pair of leggings 1/10 and I can’t return them exchange them or even get A gift card on 1/16 what A terrible return policy. I continued with my purchase of grip socks hair bow and underwear only to see it was 100$! I quickly said oh no cancel that and it already went through … can’t return the underwear that hasn’t even been bagged yet lmao what A joke please don’t waste your time here and go to Lulu lemon where sizing is consistent t and costumer service is top notch. Shame on you alo