Tux Shop Palm Beach

Reviews

• CG

  Chef Michael Glatz

  May 30, 2026
  5.0
  Thank you Susan (owner) and Deborah! I discovered Tux Shop about a year ago when I wanted to purchase a custom tailored White Tie and Tails Tuxedo. The process could not have been easier - fun, too! Fun, because of the staff and their great and helpful way of pulling it all together. On my third visit, my custom tuxedo tails were ready to take home. Upon wearing it the first time, the fit and the look was fantastic! I was so pleased, I returned a month ago to have a weekly Black Sunday Suit custom made. Once again, Susan and her team were a delight and made it easy and fun as we went through choices and options. I even had Susan custom tailor me a couple of white dress shirts to go with the suit. Yesterday, I went for my final fitting and took it all home with me! Not only does it fit well, tailored to my body, but the feel of the fabrics was one of the best parts. When one dresses up, whether it be for Sunday church, a party, or a formal event, why not look and FEEL your best! Wish I could give Susan Damon and her staff 10 Stars for such a job well done! Bravo Tux Shop of Palm Beach!
• TN

  Tim Nothhelfer

  May 29, 2026
  5.0
  I'm comfortable in jeans and I have difficulty finding slacks and jackets to fit well. I've rented several suits since Covid for weddings from the Tux Shop Palm Beach. Always looked my best and the service is always excellent. I ordered a new suit last week I picked up yesterday and I am feeling great looking my best. Thanks.
• MM

  Mallory mccarthy

  May 5, 2026
  4.0
  Just picked up my finances tux for our wedding. Looks beautiful and was done in a short amount of time. Only complaint about this establishment is the owners treatment of her employees. She is snappy and rude to the women working for her. Makes customers uncomfortable and is so unnecessary. Try being patient and kind to your employees it goes a long way.
• MW

  Martin Weisz

  Mar 12, 2025
  5.0
  Best spot in town.
• SC

  Spencer C

  Nov 18, 2017
  1.0
  I am 15 years old. This Tux shop is extremely nice. We purchased a full tux 1 year ago from this shop. The atmosphere is great, and the employees are professional! However, as much as it kills me to leave a one star review, I feel it's only fair to do so for the sake of others reading this. We recently made an appointment to go in and have my tux let out. At the recent appointment to have my tux re-fitted, I had the entire tux with me. (Bow tie and cummerbund in a bag, as well as studs and cufflinks already on my dress shirt.) As I was changing into my full tux to have the new measurements taken, I remember the studs (black button covers, you can't miss them) on my dress shirt as I was dressing and un-dressing during the appointment. At the end of the appointment, I neatly left my full suit and accessories (bow tie in bag as well as studs and cufflinks still on dress shirt) neatly hung up in the changing room. As usual, everything went well and Susan the owner was great. About a week later, after my tux had been let out, we quickly stopped in to pick up the tux. The entire tux was already prepared in plastic wrap and on hangers for our pick-up time which was nice. We trusted that everything was there. The little bag with my bowtie and cummerbund was there as well. A couple days later, at my first concert of the season, everything fit just fine, however, I realized my Studs (black button covers) and Cufflinks were missing and no where to be seen. Long story short, the day after my concert, we called the Tux Shop and simply told one if the employees what we were missing. (The Studs and Cufflinks.) They got with the owner (Susan) and they told us to come on in. A few days later we visited the shop and began telling the employee at the front desk who we were. Seconds later, Susan the owner stormed up to us from the back. (She knew why we were there.) She didn't want to listen for long and she emplied to my mom and me that I was lying or we must have been losing our minds. We tried to calmly tell her why we know her shop lost my Cufflinks and Studs, but she wouldn't let either of us talk for very long and she didn't want to listen to what we were saying. As a Tux shop owner, you'd think Susan would want to at least listen to a loyal client, but she was just very rude and didn't want to listen. She was so single-minded and didn't want to take responsibility, that she actually tried to make us believe we never even bought the Cufflinks and Studs from her! Meanwhile, this is my VERY first time having to wear a full Tux so this is obviously the only Tux shop that we have been to. Plus, it's suggested that I where Studs in the Symphony where I perform, so obviously we would have made sure to purchase Studs and Cufflinks from the Tux Shop the same time we originally got my Tux! Even though I'm 15, I'm a business owner and I strive to go above and beyond for my customers rather than have a disappointed customer leave a 1 star review. I do realize that there is no need to cater to people as a business owner, but at the Tux shop, this was such a trivial situation. Unfortunately Susan had to turn on us with her untactful, condescending, and an "it doesn't matter to me" type of attitude. (Even after a year worth of business, talking, and appointments.) If she had been kinder to us, it would have be better. It's about how you respond to customers more so than the actual situation at hand. My advice to you is that I would take your business elsewhere, because it's pretty unfortunate that some business owners put on such a friendly "front" but then when there's a little issue, the true colors shine through. Of course you won't know that until it's too late. Just read the other 1 star reviews on here, I'm not the only person! Don't get sucked into thinking this is a classy, perfect shop and there is never a chance of disappointment!

Frequently Asked Questions About Tux Shop Palm Beach