Hamilton Jewelers

Reviews

• GG

  Gary Gorin

  1 day ago
  5.0
  I've had the pleasure of working with Eric for the past 2 1/2 years and have purchased three watches through him. Eric is knowledgeable and professional. He takes the time to answer questions, communicates well, and makes the entire experience enjoyable. The staff are always welcoming and friendly whether I’m just stopping by to browse or say hello. I highly recommend Eric and the team at Hamilton Jewelers to anyone looking for a first-class experience.
• JL

  Joe Lombardi

  2 days ago
  5.0
  Jaqueline and Franco are the top in the business and the top of their game. The customer service, attention to detail, and going above and beyond are world class. I live in Orlando and will only shop Rolex’s and jewlery with Hamilton Jewelers. Can’t wait to see you guys in the future !
• AL

  Austin LeBlanc

  4 days ago
  5.0
  Jacqueline, my best friend Joe and I couldn’t be more grateful and happy with our purchases! You treated us so well we really had an amazing time. We absolutely loved hanging out with you and cannot wait for our future working together. Thank you again for my beautiful piece! Can’t wait to get some more Jewlery in the future!
• BM

  Brennen Meaux

  Jun 26, 2026
  5.0
  I had the pleasure of working with Richard at Hamilton Rolex in Palm Beach Gardens FL. Both, he and the rest of the staff were super helpful and very knowledgeable. And more importantly, they were very friendly and treated me like I was their only customer and was willing to help in any way. Very different from Rolex stores I had visited in Aventura and Boca Raton. I highly recommend Hamilton in Palm Beach Gardens over any Rolex dealer in Florida.
• EB

  Eric Barsegian

  Jun 12, 2026
  1.0
  After nearly eight years of waiting for several Rolex models, I can honestly say my experience with Hamilton Jewelers has been extremely disappointing. Over the years, I worked with multiple sales associates and managers, many of whom are no longer with the company. Throughout that time, I was repeatedly encouraged to remain patient and assured that my requests were being monitored. Despite years of follow-up and loyalty, I never received an allocation for any of my primary requests. What made this particularly frustrating was learning that a watch I had specifically been waiting for was ultimately allocated to another client who, according to information acknowledged to me by both the salesperson and then-store director Robert Gatta, had been waiting a significantly shorter period of time. As someone who had already invested years into the process, that was extremely difficult to understand. After this situation came to light, I sent multiple detailed emails outlining my concerns. The matter was escalated to Terry A. Goldsmith, Senior Vice President and Director of Sales. While she was kind enough to personally call me, listen to my concerns, and express understanding, three separate follow-up emails requesting updates ultimately went unanswered. I also spoke with the current Rolex liaison Franco on 2 separate occasions. Unfortunately, rather than feeling like a valued long-term client, I was left feeling that my concerns carried little weight despite the length of time I had been waiting. As a collector, I fully understand that demand exceeds supply. However, what makes this experience even harder to accept is that over the years I have been approached by multiple resellers offering some of the very models I had been waiting for, and in several instances I was shown documentation indicating the watches had originally been purchased through Hamilton Jewelers. While I cannot speak to the circumstances of those sales, it is frustrating for any collector to see highly sought-after pieces circulating on the secondary market while long-standing clients continue waiting year after year without clarity. Former store director Robert Gatta was one of the few individuals who sincerely listened to my concerns and promised to review the situation. Unfortunately, before any meaningful resolution occurred, he was no longer in that position, leaving me once again starting over with a new contact. At this point, my concern is no longer just about obtaining a watch. It is about communication, accountability, transparency, and how loyal clients are treated. After nearly eight years, multiple management changes, unanswered follow-ups, and no meaningful progress, I believe it is reasonable to expect better. I intend to bring my concerns directly to Rolex U.S. client relations so that my experience can be formally reviewed. My hope is not to create conflict, but to encourage greater transparency and fairness for customers who have invested years into the process. I hope Hamilton Jewelers takes a serious look at how long-term clients are being managed, because my experience has fallen far short of the standard I expected from a Rolex Authorized Dealer.

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