David Yurman

Reviews

• EH

  Ethan Hunt

  Jul 15, 2026
  5.0
  This was my first time shopping at David Yurman, and Ana made the experience absolutely wonderful. She went above and beyond to help me find the perfect ring for myself and made the entire process enjoyable from start to finish. Her customer service was exceptional, and you can tell she genuinely loves what she does. She was patient, knowledgeable, and made me feel comfortable throughout my visit. Thanks to Ana, my first experience at David Yurman was a memorable one. If you're shopping here, I highly recommend asking for Ana. She truly provides five-star service!
• TT

  TruLady561

  Apr 3, 2026
  1.0
  DO NOT VISIT IF YOUR BLACK or dressed in casual clothes. I visted the location at the PGA mall today. There were 2 SA and 1 security guard. The guy SA was assisting 2 customer who walked in right before me, while the lady SA had a full blown conversation with a customer who clearly was not purchasing anything but was just talking about vacations. The lady SA did not bother to acknowledge me. I have worked customer service in my younger years and even I know that customers should always be acknowledge even when your busy. When I noticed she was not going to acknowledge me, I asked her did she work there, she looked me up and down as if i was bothering her. Last I checked she was hired to be a SA and not to stand around and talk. I guess since I was black she assumed I wasn't worth the greeting. She advised me to have security call someone to help me, again i don't work here, this is your job. Security tried calling someone but by then,I was already turned off and refuse to spend anyone at your location. Please be wear of this sales associate if your vising. Older white lady with short hair. Management please do a better job training your team in customer services and racism. Please watch your camera for 4/3/26 between 2:17 PM and 2:22 PM
• MB

  Mindy Burke

  Mar 20, 2026
  1.0
  I had to bring my piece back because the stone lost luster..the manger said they would replace for me because they couldn’t fix it.. when I came to pick up they tried to give me back my old piece telling me it’s new and the couldn’t produce my old piece.. very sneaky deceiving and dishonest, they were caught in a lie and then replaced my piece the next day showing me both pieces..I will NEVER buy from the gardens mall store again because they have zero integrity!
• PP

  Patrick

  Jan 15, 2026
  2.0
  In December, I made a necklace purchase one of many over my 40 years of marriage. My wife and I where very fond of the David Yurman design and quality. Sadly, the quality of their merchandise has declined. I had to return the chain due to its rapid tarnishing which is the result of using more copper than silver in their manufacturing for higher profit margins. The reason for this review is to Alert the people in the market for quality, silver jewelry, and also to recognize and thank the representative at this location for her professionalism during my Return of the item. Thank you, Julie O’Neill. It was a pleasure interacting with you over this transaction. :)
• SP

  Shondai Patterson

  Oct 5, 2024
  5.0
  Steven the Brand Ambassador was Awesome!!! Very helpful and patient with my husband and I. We will definitely be frequenting this location.

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