Aerie & OFFLINE

Reviews

• KH

  Kaylee Hull

  2 days ago
  2.0
  Only putting 2 stars so that this review can’t be taken down easily, really deserves a 1 star. When I asked for a fitting room, the employee gave me such bad side eye as if I was an inconvenience to her and continued giving me side eye the whole time she walked me back into the fitting room. Then while I was changing, they tried opening the door on me without even knocking to see if it was occupied. I also heard them do this to other customers in adjacent rooms to me. My friend then informed me that, while she was waiting for me in the fitting room, MULTIPLE employees gave her side eye and got uncomfortably close to her, only to side eye her and give her dirty looks, not seeing if she needed anything or something of that nature. I don’t normally write reviews on retail stores but this experience was so off putting I’m not sure I want to ever return and everyone deserves a fair warning of the crappy service you will receive…
• LK

  Leah Kay

  Apr 8, 2026
  2.0
  Dropped my preteen year old daughter here last week to get her first bra with her friends. Imagine my surprise when the store sized her to a 38B and pressured her to buy it. She comes home with the most comically large bra i’ve ever seen! Too big to even fit me. Took her elsewhere where she was CORRECTLY sized in a 32B. According to her the employees were very kind, but this store needs a SERIOUS revamp of their sizing methods.
• RR

  Renee Rodriguez

  Jan 26, 2026
  1.0
  Employees will look right at you when in line then ask the person behind you if they want to be rang up. After already standing in line for a few mins to ring the person behind you is rude. I almost did not want to make a purchase but I needed the items. Please do better.
• CD

  Courtney Digreg

  Oct 1, 2025
  1.0
  Was quite disappointed with the lack of customer service. Walked around the whole store and was the only customer from what it seemed in there, to at least 3 workers visibly present, and not one person said hi or acknowledged me. Definitely lost my sale to buying online. Not a smile acknowledgment nothing. It was quite sad.
• AM

  Angela Maura

  Dec 11, 2023
  5.0
  Seriously one of the best experiences whenever I walk in here. Allie was the kindest and so helpful she helped me match a cute top for a gift for my daughter and was able to help on a few other issues I had with returns. You have great people here!!!

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