Saint Laurent

Reviews

• GN

  Grace Nobrega

  3 days ago
  5.0
  I had a wonderful experience at the store, especially thanks to Alline, who assisted me with such kindness, attention, and professionalism. From the very first moment, I felt genuinely welcomed and cared for, and it was even more special to discover that she speaks Portuguese and to be assisted in my own language. Alline made my entire experience so much more pleasant and memorable. Employees like her truly make a difference and deserve recognition and appreciation for the exceptional work they do. Thank you so much, Alline, for your kindness, attention, and outstanding service! I will definitely be back. ❤️
• CH

  Cheyenne Hawkins

  Jun 25, 2026
  5.0
  YSL is and will always be one of my favorites . Sometimes with luxury brands you walk into the store and they judge right off the bat, how you look, what you’re wearing etc. but I’d be lying if I haven’t walked into YSL & been judged because I want to come to the mall comfortable & underdressed. But Selena is always a joy to work with I highly recommend going when she is there. Service is genuine and she is what separates YSL from other luxury brands. So thank you Selena for being you :)!
• FG

  Fernanda Guimaraes

  Jun 22, 2026
  5.0
  Excelente atendimento da brasileira Aline. Paciente e atenciosa demais. Destaque da loja!!
• MM

  Melissa M

  May 24, 2026
  1.0
  My husband and I have now walked out of this store twice and made our purchases at Dior instead — which is disappointing, because I’ve always loved YSL and specifically came in hoping to buy one of your bags. On our first visit, we spent nearly 10 minutes walking around the store while multiple employees stood together having conversations amongst themselves. Not a single person greeted us, acknowledged us, or asked if we needed assistance. We left and went directly to Dior, where we were immediately welcomed, treated kindly, and helped from the moment we walked in. They earned the sale — and since then, we’ve continued returning to Dior for additional purchases because of the experience they provide. Yesterday evening, we decided to give YSL a second chance because I needed a smaller evening bag for an upcoming wedding. Unfortunately, the experience was somehow even worse. There were products carelessly left sitting on top of display cases, empty water bottles left out from previous clients, and not a single employee visible or available to assist. The store felt neglected, disorganized, and completely lacking the level of service and attention expected from a luxury brand. My husband immediately said, “I hate this place. Let’s just go to Dior,” and once again, that’s exactly what we did — where we purchased a bag the same evening. Luxury shopping is about more than the product — it’s about the experience, hospitality, and feeling valued as a customer. YSL completely failed in every aspect, twice. Management seriously needs to reevaluate staff training, professionalism, and overall store standards, because a 4.0-star Google rating for what should be a luxury retail experience is honestly embarrassing. Perhaps reach out to Dior at Millenia for ideas on how a luxury store should operate.
• MM

  Michael Med

  May 21, 2026
  5.0
  Great customer service — I bought a pair of shades in Vegas, came home and the right arm broke off super quickly after normal wear. I brought them in, the staff was super friendly, immediately found my purchase, and offered an exchange. Stellar company!

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