TM
Twila Moore
May 22, 2026
I was at the Millennia Mall in Orlando, Florida and would like to acknowledge that the two sales associates (Zunair and Lisa) I interacted with were both very kind, welcoming, and helpful during my visits. Unfortunately, my experience with the manager, the gentleman with the dirty blonde man bun, was very different.
On both occasions that my daughter and I visited the store, we were not greeted or acknowledged in any way upon entering. There was no "hello" or offer to assist us. What was especially concerning was that the manager chose to assist a Caucasian customer who entered after us before even acknowledging my daughter and me, who are African-American. This interaction left me feeling overlooked and uncomfortable.
I did purchase a pair of Meta Glasses, but after trying them for a few days, I decided they were not the right fit for me and returned them. During the return visit, I again experienced the same lack of acknowledgment and customer service in the manager.
I believe all customers should be treated with courtesy, respect, and equal attention regardless of race or appearance. If this individual is in a management position, I strongly feel additional customer service and sensitivity training would be beneficial.
I hope Ray-Ban and Meta continue striving to create a welcoming and inclusive environment for all customers through thoughtful hiring and leadership standards.