Ray-Ban

Reviews

• MA

  Marcelo Amaral

  4 days ago
  5.0
  Loja com produtos atuais e um otimo atendimento.
• HB

  Hind Berrada

  5 days ago
  1.0
  Very disappointing experience at the Ray-Ban store at The Mall at Millenia. My two-year-old accidentally picked up an adult pair of sunglasses while we were shopping, and an employee named Charlotte reacted by raising her voice at him, causing him to cry. Instead of handling the situation professionally, she responded with sarcasm and dismissive behavior even after we apologized. As long-time Ray-Ban customers, we were shocked by the lack of professionalism and compassion.
• JR

  Jesus Zapata romero

  May 13, 2026
  5.0
  Muy buena atencion
• ML

  Mauricio López

  May 7, 2026
  1.0
  I walked into the store genuinely excited and fully ready to purchase the Meta glasses. Since it’s a newer product with many features, I naturally had a few questions before buying. Unfortunately, the experience with one of the associates (the gentleman with black hair and glasses) immediately changed the atmosphere. From the start, the energy felt cold and dismissive. His responses came across as sarcastic and impatient, almost as if my questions were an inconvenience or should have been “obvious.” Instead of making the experience informative and welcoming, it made me feel uncomfortable for simply trying to understand the product better before spending money on it. What’s disappointing is that I was already decided on buying the glasses. I ended up leaving and going to a nearby store in the same mall, where the staff treated me completely differently — patient, professional, and actually interested in helping. I bought the glasses there immediately. The associate even mentioned they’ve had multiple customers come from the Ray-Ban store after negative experiences. Good customer service matters most with products people are still learning about. A customer asking questions should never feel like a burden. Unfortunately, the attitude alone lost a guaranteed sale.
• TH

  Travis Harris

  Mar 24, 2026
  5.0
  I am visiting Orlando on vacation with my family from Michigan and I have prescription ray ban sunglasses I've had for years. Being winter in MI I haven't even taken them out of the case in months. Not thinking or checking, I packed them in their case for the trip. First day I went to put them on, the screw that holds one of the ear pieces to the frame somehow came out and wasn't in the case. We were staying 35 min south of the Millenia Mall area and I called ray ban to see if they had the screw I could buy to fix it. I spoke to Quinn who was amazing and so helpful. He knew it'd be an hour plus of my vacation to drive there, get it fixed and drive back so he was giving me idea on other places to try that were closer. Unfortunately it was a Sunday and most places were closed. He confirmed they had the screw in stock and could fix it in ten minutes or less if I made it there. I needed them by the next day because we were going to universal studios. I drove to the mall and met Quinn and Lisa who were just as amazing in person as on the phone, so helpful. Lisa took my glasses and said to come back in ten minutes and they'd be ready. I came back and not only were they fixed with the new screw in them, she completely cleaned them for me as well! On top of all that, there was no charge. I can't thank Quinn and Lisa enough for their help, they turned a rough start to my vacation right around! Highly would recommend working with either of them at the Ray Ban store in The Millenia Mall in Orlando, FL!