Ray-Ban

Reviews

• PA

  Paulo Antello

  2 days ago
  1.0
  I went in the store October 13th 2026 at 12:30, the salesperson in the store was obnoxious and disrespectful with my family.
• GG

  Gary Grimes

  4 days ago
  5.0
  Florida mall 10/10 friendly and professional bought the new release captianAmerica and deadpool glasses within an hour of release. British tourist.
• KR

  Kim Reinhold

  Sep 21, 2026
  5.0
  Great experience at the Ray-Ban store. Ask for Quinn - he's awesome. Friendly and knowledgeable.
• AA

  Alessandra Angelino

  Sep 14, 2026
  5.0
  Excelente atendimento. Amei a grade de óculos, com opções lindas e de muito bom gosto. Uma experiência agradável do início ao fim. Recomendo!
• LG

  Lucas Gomes

  Sep 14, 2026
  1.0
  I bought Ray-Ban Meta Gen 2 here on October, 2025. They developed a hardware fault, confirmed by Meta's own app: a permanent alert stating the speakers are not working. This is well within Ray-Ban's published one year warranty. I called twice to arrange an in-store exchange. The employee, Quinn, who identified himself as manager, told me the store could not handle warranty matters and that it could only be done through Ray-Ban's online form, directly contradicting Ray-Ban's own published policy, which says to return the product to the store of purchase. He also asked if I had bought an extended warranty plan I never purchased, told me a 30 day window on my receipt applied when it does not, I read him the receipt myself, and claimed the store and "the warranty team" were entirely separate and could not help, which is also false. When I mentioned I would personally be in Orlando the following week, he brought up that I was calling from Brazil. When I read him the online form's own fields, which do not even include an option for an in-store purchase like mine, he had no answer and told me to call back later, citing a full store. I called back exactly when he said to, was held ten minutes past that time, then talked over and told repeatedly he couldn't help further, until the call ended with nothing resolved. This is the only official Ray-Ban brand store in the Orlando area, so there is no alternative if you get an employee like this. I have had a better experience with Ray-Ban Meta at Sunglass Hut.. If you need warranty help on these glasses, better to buy elsewhere..