Ray-Ban

Reviews

• ER

  Eric Reinhold

  6 days ago
  5.0
  Awesome experience at Ray Ban today. Stopped in just to look and ended up buying two new pairs and getting an old pair repaired. Quinn was super friendly and knowledgeable!
• KB

  K B

  Jul 24, 2026
  4.0
  I recently visited the Ryban store to exchange an item, and overall the experience was positive. The exchange process went smoothly, although it took a bit longer than I expected. The staff explained that they first had to process a refund for the original purchase before completing a brand-new transaction for the replacement item. I’m not sure if that’s the company’s standard procedure or simply how they handle exchanges, but it did make the process more time-consuming than a direct swap. One thing I did wonder about was whether processing the exchange as a new sale could potentially count as a separate transaction for commission purposes. I don’t know if that’s the case, so it’s just an observation rather than a criticism. The staff members were friendly, courteous, and willing to help throughout the process, which made the wait more manageable. Their professionalism and positive attitude were definitely appreciated. The only downside I noticed was the limited in-store selection. Compared to what’s available online, the inventory in the store was fairly small, so you may not find as many options if you’re looking for a specific item or style. Overall, it was a decent experience with helpful staff, even if the exchange process could be a little more efficient.
• JC

  J C

  Jul 18, 2026
  5.0
  The gentleman who helped me was very polite, patient and understood my needs. I think his name is Quinn. Outstanding customer service.
• JH

  Jonnie Hoyboy

  Jul 17, 2026
  1.0
  Doesn't answer the phone ever
• RD

  Ronnie Dunne

  Jul 5, 2026
  5.0
  Quinn helped me with a lens repair replacement for an older pair of sunglasses. He also sold me on a new pair that fit my style and preferences perfectly. He’s a phenomenal asset to Ray Ban 7173 and deserves a bonus for awesomeness!! Thanks!!