David Yurman

Reviews

• EB

  Elias Belal

  2 days ago
  5.0
  I bought my first set today and I was surprised, the lady who helped (Manar) knew exactly what I was asking for, that girl have power to convince you to buy, witch I thought it was super good for the store and very professional. Thank you for your time and the great service.
• GT

  Greg Trujillo

  2 days ago
  5.0
  My go to high-end bouquet jewelry store. The quality level is amazing, and the service is top notch 👌
• AA

  Arielle Stevenson (Ari)

  Sep 15, 2026
  1.0
  I came into the store with a friend on 6/28/26 and intended to make a legitimate purchase using a credit card that I had permission from the cardholder to use. The sales associate questioned the fact that the card was not in my name and told me he was not comfortable proceeding with the transaction and needed to speak with another associate. He then walked away with both the card and the jewelry. Why did he even look at the name on the back of the card? I couldn’t tell you The way the situation was handled made me feel as though I was being suspected of theft or attempting to make a fraudulent purchase. I became genuinely afraid that security or law enforcement might become involved. I called the cardholder because I was so uncomfortable and told him that I felt like I was being treated as though I were stealing. When the associate returned, he made a comment that I didn’t have to “pull the Black card” because he was half Black. That comment only made an already uncomfortable situation worse. Eventually, he told me that he would complete the transaction. However, after being told that he was not comfortable with the purchase, I told him, “I don’t want you to do anything you don’t feel comfortable doing.” I left the Orlando store without the bracelet and immediately called customer service who told me that a manager would respond to my message within 3 days. What makes this experience even more frustrating is David Yurman’s own published Terms of Use. Under Section 8, “Payments,” David Yurman states that by providing a credit card or other accepted payment method, the customer represents and warrants that they are authorized to use the designated payment method and authorizes David Yurman to charge it. The policy does not state that the person presenting the card must have the same name as the cardholder. I was authorized by the cardholder to use the card. My issue is not that an employee exercised caution; it is the manner in which I was treated and made to feel like a criminal while attempting to make a legitimate $500 purchase. If I was stealing I probably would’ve spent $50,000 rather than $500… As a Black woman shopping in a so called fine jewelry store, the experience was especially unsettling. I was also with a friend who has visible facial and body tattoos, and I could not shake the feeling that our appearance influenced the assumptions being made about us. After leaving David Yurman, I went to Tiffany & Co. and was able to shop without being made to feel suspicious, embarrassed, or unwelcome. The contrast between the two experiences was significant. Fine jewelry is supposed to be associated with celebration and luxury. Instead, this experience left me embarrassed, anxious, and deeply disappointed. If David Yurman has an in-store policy requiring the purchaser’s name to match the name on a credit card, that policy should be clearly disclosed to customers and reconciled with the language in the company’s published payment terms. Customers should not have to find out about an unwritten policy by being treated as though they are committing fraud. After leaving the Orlando store without the bracelet, I later visited my local St. Louis location, where I was treated warmly, respectfully, and professionally. I purchased the exact bracelet I had attempted to buy in Orlando and I loved it so much that I purchased the matching ring as well. I had no issues whatsoever. Ultimately, David Yurman still received my business; I simply chose to spend my money at a location where I felt welcomed and valued as a customer.
• AN

  Angel Nguyen

  Sep 2, 2026
  5.0
  Such a great experience at David Yurman! The gentleman who assisted my boyfriend and me was incredibly kind and helpful. He made us feel so welcomed and made our shopping experience even more special!
• GS

  Gigi Shami

  Aug 6, 2026
  1.0
  I am extremely disappointed with my experience with David Yurman. I received the Renaissance ring as a gift. The ring retails for approximately $1,300. After one of the tiny pearls unexpectedly fell out during normal wear, I brought it to a David Yurman store expecting that such a minor issue on a luxury piece would be reasonably repaired. Instead, after the ring was sent to the repair center, I received an estimate of $762 to replace a single tiny pearl, which is more than half the retail value of the entire ring. I’ve owned jewelry from other luxury brands, and I have never been charged such an excessive amount to repair what appears to be a product defect rather than damage caused by misuse. A pearl should not simply fall out of a $1,300 ring under normal wear, and charging over 50% of the ring’s value to correct that issue is incredibly disappointing. When customers invest in luxury jewelry, they are paying not only for the design but also for the craftsmanship and the service that stands behind it. Unfortunately, this experience has left me feeling that David Yurman does neither. I expected far better quality and customer care from a brand with this reputation. I hope David Yurman reconsiders how it handles situations like this because this experience has made me think twice about purchasing from the brand again.