Bass Pro Shops

Reviews

• DD

  DV

  May 13, 2026
  1.0
  Spent over an hour trying to reach their customer service and all it does is ring and ring then disconnect. Tried several departments through their automated system. Sad considering all the negative reviews recently… this place needs a leadership evaluation.
• DC

  Dakota Conway

  May 12, 2026
  4.0
  They were out of the shirt I needed in the size I wanted even though the website said they were in stock. The Shane Powers-esque guy at customer service was nice, cool, and helpful.
• MT

  Michael Townsend

  May 8, 2026
  1.0
  I bought an item off Cabela's internet site. I paid for the item and got a confirmation. Shortly thereafter, I got an order cancellation saying that they do not have the item in stock. Don't sell an item you don't have, it's pretty simple. We live in a world where they real-time track store stock, this is easy.
• ME

  Mike E

  May 1, 2026
  3.0
  Overall good store and selection, very friendly greeter…unfortunately was REALLY put off by an employee at the gun counter very loudly complaining to another employee five feet away from me, “over half the people who come in here I wouldn’t sell to. I’d tell them to leave”… good to know employees have such little regard for customers that they can’t even keep their voices down and/or not do it directly in front of one
• MB

  Mike Beltran

  Apr 25, 2026
  1.0
  If I can rate them with a zero star, I would.This is the worst experience i've ever had purchasing from a big corporate company like bass pro shop. I purchased a $90k pontoon from bass pro shop in october of 2024. In the 1st 30 days of ownership if had the bring the boat for service 2x for system malfunction and factory parts going faulty. In the 15 months of ownership of this brand new boat it's been in the service department for over 8 months while we continue to pay every month for the boat. We have issued complaints after complaints with bass pro shop and they do absolutely nothing to help us. We brought the boat in for for the 6th time in January cause the top will not open and the radio screen had water bubbles inside the screen. They stood with the boat for 3 months while they tried to fix the issue while we continue to pay for the boat every month now this is 15 months of ownership and 8 months of it, it has been in the shop. They call me on Friday. And tell me that the boat is finally ready. After 3 months of the boat being in their service department, we go pick up the boat, put it in the water on Sunday and the backup camera doesn't work on the boat. So after 3 months of having it in the service department, when they do finish, they don't even have the courtesy to give me the boat back functioning 100%. I call them on Monday to tell them that the backup camera now is not working. So that we can schedule another service call. I call them on Monday. No answer Tuesday. No answer on Wednesday after calling five separate times somebody finally answers I tell the gentleman that I just picked up the boat on Friday. And that on Monday, I'm calling because the boat's not working. the gentleman on the other line continued to harass me and threaten me. Telling me that they're not gonna fix the boat, that it is my responsibility. And that I am no longer able to bring the boat to their service department, because I called them upset and mad. because I put a fuss that, why would they call me to pick up the book after 3 months, why would they give me the boat not working properly. I spent $90000 on a brand new boat from the showroom. There is no reason why that backup camera should have not been working after 3 months being in their service department. There is no reason why, in the 15 months of ownership. 8 months of it, the boat has been in the service department. I can't even enjoy my $90000 pontoon boat. Because it spends more time in the service department than it does. In my family's house so that my family and I can enjoy our $90000 investment. And you know what bass pro shop had The guts to do, they told me that I can no longer bring my boat to the tracker service center for maintenance Anymore.So now i'm stuck with a ninety thousand dollar boat that if anything happens, I don't have a service department to bring it to anymore, because they banned me from bringing the book after spending ninety thousand dollars on a brand new boat. Unacceptable!!!! And you know what bass pro shop does absolutely nothing. Paul or Peter i forgot what the service manager's name is, he Harassed me over the phone. Threatened me over the phone told me that I am no longer allowed to bring my boat over to the service department threatened with calling the police on me. Now I have a $90000 investment that I have nowhere to go with. I'm shaking to my bones, not knowing what I have or what options I have.If something happens to my boat now, bass pro shop doesn't want to take care of me anymore. My nerves are going outrageous. I'm so stressed out I can't eat or sleep I was threatened by bass pro Shop employees. I don't know what to do know with my $90k boat cause it's still not working properly and we are still making payments on this boat. Somebody that reads this message.Please guide me in the right direction on any legal avenues that I have against bass pro shop

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