ALO

Reviews

• MP

  Manish Parekh

  1 day ago
  1.0
  Awful customer service! Took 3 different people to answer a simple question about leggings. a store associate standing next to me was expressing his frustration over a display that people had looked through and he had to fix it. Cashier never made eye contact and acted like we were imposing on his time. Took forever but got the leggings exchanged for the correct ones. Quality of the products is great but honestly I will spend my money elsewhere
• MM

  Mirella Machado

  5 days ago
  3.0
  I made a big purchase at Alo I bought two identical pants instead of one of them came a top. What has a top with pants, even if it was a different model pants, color or size until you understand. More top and pants have nothing to do with it. I've been trying to talk to the agents for 1 week to solve my case and so far nothing, you only talk to robots, after talking a lot the robot asked if I wanted to talk to an agent (until anyway and it was about 10 minutes to answer it's been an hour and no one has talked to me. How can a company of this size do this with a customer? I'm totally disappointed with Alo. I don't indicate.
• BF

  Brianna Flores

  May 8, 2026
  1.0
  I wanted to share an experience I recently had in store that was honestly disappointing. I went in to return a sweater that was damaged, and confirmed by another associate! Instead of properly addressing the issue, the associate at the register looked at it, said “it wasn’t that bad,” folded it back up, and placed it to be right back onto the sales floor. What bothered me most was not only the dismissive attitude, but the fact that another customer could now unknowingly purchase a damaged item at full price!! I actually still wanted the sweater myself, but unfortunately my size was no longer available. For a brand positioned around premium quality and customer experience, this interaction felt careless and misleading. Customers spend a lot expecting quality products and service to match, so experiences like this are disappointing to see!!
• AA

  Audimar Atencio

  May 7, 2026
  1.0
  Fui el día de hoy a la tienda hacer un cambio por una pieza que me quedó muy grande y al entrar nadie te ayuda a nada solo están parados mirando me acerqué a una señora que estaba en los zapatos y me ignoro totalmente me moví y pregunté a otro señor y nada como si yo no estuviera hablando, hasta que una chica me atendió y me buscó la talla porque no había en exhibición al final los que hablan español tratan mal y se hacen los locos cuando ven a otro latino que mal educados, no vuelvo más.
• MA

  Mariangel Arias

  May 3, 2026
  5.0
  I had such a great experience at this store! The customer service was truly outstanding. Alo is incredibly fortunate to have a sales associate like Carlos David on their team. He was attentive, knowledgeable, and went above and beyond to make sure I found exactly what I needed. His positive attitude made the whole shopping experience enjoyable. If you have a chance to stop by and you want a great experience, ask for Carlos David in the bags section!!

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