ALO

Reviews

• TB

  Talita Belardo

  1 day ago
  1.0
  I’m extremely disappointed with ALO’s delivery service, and unfortunately, this is the second time I’ve had the same issue. At the time of purchase, ALO clearly offers members a 2–3 business day delivery option. I selected that option specifically because I needed my order within that timeframe. However, after completing the purchase and receiving the tracking information, the estimated delivery suddenly changed to approximately 5 business days. My order will now arrive on Monday, which is almost 7 days after my purchase. This is especially frustrating because customers rely on the delivery timeframe shown at checkout. If you are purchasing an outfit for a trip, event, or special occasion, you make your decision based on the delivery date ALO provides. I contacted customer service both through chat and by phone. During the phone call, I was actually told that ALO does not offer 2–3 business day delivery, even though that is exactly what was presented to me when I placed my order. So my question is simple: Why offer customers a 2–3 business day delivery option if ALO cannot honor it? This is the second time this has happened to me, so unfortunately it no longer feels like an isolated delay. Customers should be able to trust the delivery timeframe displayed before they pay. I have photos/screenshots showing the delivery option presented at the time of purchase, as well as the tracking information showing the later delivery date. I purchase from ALO frequently, but this experience has been extremely disappointing. If ALO cannot consistently provide 2–3 business day delivery, that option should not be advertised to customers at checkout. Se você for colocar isso como review público, eu também posso fazer uma versão mais curta, forte e direta, que fica ótima para Google/Trustpilot.
• BR

  Bella Ramos

  6 days ago
  1.0
  Absolutely terrible first experience. The women with black hair and green eyes was extremely rude and kept knocking on the changing room while I was changing, even after I had already told them I was in there. When I went to the cashier at the front about it, the employees proceeded to gossip about me afterward, which was extremely unprofessional and uncomfortable. On top of that, I bought a quarter zip and when I got home I noticed there was a highlighter mark drawn on it. There was nothing on it when I originally had it, and I remember turning around at the front to talk to my friend before putting it in the bag. I didn’t notice the mark until I got home, so I have no idea how it got there. Overall, the entire experience was extremely uncomfortable and unprofessional. I definitely won’t be coming back.
• AM

  Anjali M

  6 days ago
  1.0
  I was extremely disappointed with my experience at Alo. The employee assisting me, who had black hair and green eyes, was unnecessarily rude and made me feel very uncomfortable throughout my visit. Most concerning was the lack of privacy I experienced while using the changing room. I did not feel that my personal space or boundaries were being respected, which is unacceptable in a retail environment. At one point, I was made to go back into the dressing room, retrieve the sweater myself, and personally hand it to the employee. Given how uncomfortable the interaction had already become, this made the situation feel even more inappropriate and unnecessarily confrontational. Customers should be treated with basic courtesy, professionalism, and respect, especially in a setting where privacy is expected. Unfortunately, my experience reflected the opposite. I left feeling uncomfortable, disrespected, and extremely disappointed with the way I was treated. I would not recommend this location based on the service I received.
• SS

  Serina Sasaki

  Sep 20, 2026
  1.0
  Terrible first experience as a new customer. The customer service in the store was extremely disappointing. I had to speak with three different associates before I was finally able to get assistance picking up an online order. There were approximately a dozen employees in the store, yet no one seemed willing to take the extra step to assist me. When I asked, “Don’t you need my name and order number?” I was simply told to go to the back and that someone would help me. The second associate then pointed me in another direction and said they could help me there. Finally, a third associate came over with a scanner, but when they were unable to scan my order, they simply walked away without explaining what was happening or providing any further assistance. The entire experience was unorganized, frustrating, and unnecessarily difficult. What made it even more disappointing was seeing so many employees standing around and chatting with each other while customers were struggling to get help. As a first-time customer, this was not the level of customer service I expected, and unfortunately, it left a very negative impression of the store. I hope management addresses the lack of communication, organization, and customer service because customers should not have to go from associate to associate just to receive basic assistance. Not was I expecting for how much money was spent there.
• MN

  Maria Camila N

  Sep 2, 2026
  2.0
  I had an extremely unpleasant experience shopping at the Alo store in Millenia Mall today, Wednesday, September 2nd, at around 3:00 PM. One of the employees had a very rude, dismissive, and uninterested attitude toward customers. When I asked him for assistance finding a specific size, he didn’t even make an effort to look for it. He appeared completely uninterested and kept almost ignoring me while I was speaking to him. He simply told me that the size was not available without checking or trying to help in any way. I then approached another employee, who was very kind and immediately helped me find the exact size I needed. This made the situation even more frustrating because it was clear that the first employee had not actually checked or made any effort to assist me — he simply didn’t seem interested in helping. Unfortunately, the situation happened again when I was checking out. He was in the payment area but refused to assist us or take our order, despite being there. Another employee eventually helped us and was very kind and professional throughout the transaction. I find this behavior extremely disappointing, especially for a brand like Alo, where the customer experience should be an important part of the brand. I could have easily left the store after being told that my size was unavailable, and Alo would have lost a sale simply because an employee was unwilling to assist me. What was particularly frustrating is that, at the end of the transaction, the employee who helped me was asking whether I wanted to look at or purchase additional items. I may very well have been interested in buying more, but by that point the attitude and treatment I had received had completely ruined the shopping experience for me. I understand that everyone can have a difficult day, but customers should not be made to feel ignored or unwelcome because an employee is unwilling to provide basic assistance. The way employees interact with customers directly reflects the brand, and experiences like this can have a significant impact on whether customers want to return. I strongly recommend that Alo review what happened at the Millenia Mall location around 3:00 PM today, including the store cameras if necessary, and address this with the team. I hope this feedback is taken seriously and that appropriate action is taken to ensure other customers do not have a similar experience.

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