Best Buy Outlet – Ocoee

Reviews

• PP

  Paul

  1 day ago
  1.0
  Purchase a open box tv online and I went pick it up and no remote or tv stand and scratch on the screen, decide to return & the employee told I’d to return it on the app.. so instead of asking someone to for assistance I’d to ask the manager to take care of the matter which she did.. bad service from that employee..
• RR

  Rochelle Rene

  Sep 30, 2026
  5.0
  Drew Lance and Jay came in super clutch for me. My fridge went out on Sunday. I went in monday and bought a new one. The delivery guy layed the fridge down in the truck so I had to wait to plug it in. Then it still didn't work. When I went back to the store they got me another one with no issue. They took a super stressful costly situation and made it less frustrating. I truly appreciate those guys.
• JG

  john gaschler

  Sep 29, 2026
  1.0
  Bought a freezer from them when I picked up the freezer all the wires were cut. They changed it out for another one. Brought it home and it didn't work. Geek squad came out and told me that I need to bring this one back and hope to exchange for another one. They don't test the equipment and will not let you check it before you purchase it. Now you can not talk to anyone from the store. The worst customer service and outlet store out there never again will I use best buy
• SP

  Stephanie Pérez

  Sep 25, 2026
  1.0
  I had a disappointing experience with customer service at the Best Buy Outlet in Ocoee. I approached an employee for help, and he told me he was assisting someone else. I understood that he needed to finish helping that customer, but when I explained what I needed, he walked away while I was still speaking. I felt ignored. A polite response or an estimate of how long I would need to wait would have made a difference. I hope the store improves how it treats customers.
• CS

  Claudio Siqueira

  Sep 16, 2026
  1.0
  Very disappointing experience with Best Buy Outlet in Ocoee. I drove about an hour to the outlet and spent another two hours carefully looking through refrigerators because I wanted to find one with minimal cosmetic damage. I finally found a Whirlpool refrigerator that was almost perfect and purchased it as an open-box appliance. Unfortunately, when it was delivered, it arrived with damage to the front door. A Best Buy representative called me afterward. He offered me a gift card to keep the damaged refrigerator, but I explained that I didn't want to keep a refrigerator with visible damage on the front door. He then offered to send me a new refrigerator. I never asked for a new refrigerator—that was the solution he offered me. He told me I would receive an email confirming the replacement. Four days passed and I received nothing, so I called the store. I was then told that I would not receive a new refrigerator because my purchase was open-box. I was told my options were to pay the difference for a new one or drive another hour back to the outlet and search for another open-box refrigerator myself. I was also told that a supervisor would listen to the recording of my original call and call me back. That call never came. I had to call again myself, only to be told essentially the same thing. I understand that open-box appliances can have cosmetic imperfections. That's why I spent two hours carefully choosing one with minimal damage. What I don't understand is why, after the refrigerator arrived damaged, I was offered a specific solution by a Best Buy representative and then later told that the solution would not be honored. The biggest disappointment has been the lack of follow-through and communication. I chose Best Buy based on its reputation for customer service, but unfortunately, my experience has been very different. I hope management reviews the recorded conversation and how this situation was handled. Customers should be able to rely on what they are told by a Best Buy representative.