Citrus Sew & Vac

Reviews

• JM

  Jason M

  May 5, 2026
  5.0
  Brought our sewing machine here twice for service over the past few years and they always do an excellent job along with fast service. Will continue using them in the future and recommend anyone give them a shot if you need service or parts.
• SG

  Sherry Gonzales

  Mar 26, 2026
  5.0
  I bought a Janome 9410 at the Lakeland sewing expo from Scott. What an amazing experience start to finish. He gave me an amazing price. I told him what I was looking for he went over all the machines with me and helped me decide on the 9410. I then got to spend time with the machine and a Janome rep answering all my questions. They didn’t have any at the show and he called Jesse at the shop and they shipped it out that day and I received it the next day. I thought there were some feet missing so I called the shop. I spoke with Jesse. Absolutely amazing customer service he helped me realize I had all of my feet. They were just in the back storage container. When I finally got a chance to go through everything, I realized the extension table was missing the legs I called five days later, talked to Jesse and he had Scott call me back within 30 seconds And the legs were shipped out same day. Absolutely the best customer service I have received in a long time. I am so happy that I purchased from them.
• SR

  Sara Robitaille

  Mar 20, 2026
  5.0
  Marshall did an amazing job fixing my sewing machine—quick, knowledgeable, and super helpful. It’s running like new again! Highly recommend him if you need reliable repair service.
• AB

  A-M B

  Sep 1, 2021
  1.0
  If there were a selection for NEGATIVE STAR RATINGS, I would choose it. Not only should this company shutter its doors and stop pretending to know how to repair every vacuum made, they also steal from veterans! With all that us veterans give and have given to this country, its despicable that the owner of a company in today's political and military climate would choose to steal from someone who has served this country! This is one of the worst companies I have dealt with in business in this area! After ripping us off for $59.00 for a repair that was never done, I contacted the Better Business Bureau with proof that this company did not do the repairs of our Shark vacuum. We took it to them twice and both times they claimed to repair it, yet the vacuum still didn't work. I contacted Shark directly and they were able to diagnose the issue in under 2 minutes! We got a replacement part we needed from Shark and the vacuum now works as intended again. I was contacted by Richard at Citrus Sew & Vac after filing the BBB complaint and sent over proof of the problem with the vac via email only to be told that the owner will only issue a store credit. Why would I bring anything back to a company that already stole my money, and has no idea how to repair anything? That's like brining my car to a mechanic that doesn't know how to fix my car and expecting him to repair it. Stay away from this company. You would be better hiring a 10 year old who will probably be better at repairing your vacuum - at least they wont charge you for it. I ended up filing a complaint with the state attorneys office and within a couple of days I got a phone call from them saying they were sending me a full refund in the mail; which I did get. It’s a real shame that it took all this for them to do the right thing, and only after they knew my evidence would have proven them guilty with the state. I know they must do this to other people and get away with it because of the brazen way they acted. Heaven knows how much money they have stolen from others. May 2024 Update - I was just contacted via a response from the company that they don't have a Richard, etc., working there. I explained that this happened a few years ago when I originally posted the review and it is very much real and did happen exactly as I stated. Whether or not Richard still works there is not my problem. I am sure your rates for repair, like everything else in the country, went up during the pandemic and after...so that is not the issue. Maybe they should check their cancelled checks for that payment they made to me.
• KK

  KatC

  Dec 9, 2019
  2.0
  Not great as this situation was brought to the main manager for all locations. This manager was quick to find a solution & listened to what actually happened. Earlier this week, a sewing machine was taken in for basic repair & machine was returned in worse condition including missing pieces. The price for "repair" was outrageous! It was very disappointing. Later that evening, after discovering the misuse of the machine, I sent an email directly to the main manager. The next morning, I received a response as the manager wanted to correct the situation. Machine was brought back and a remedy was found. Management did well to fix the situation in a proper manner which is why there is a half decent rating.

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