Question 1

How Does Sezzle Work?

Accepted Answer

How it works is that it splits your entire order into 4 interest-free payments over 6 weeks. No fees if you pay on time with zero impact to your credit.

Question 2

How much do you pay for your items?

Accepted Answer

If you sell to us for check on the spot, we offer approximately 30% of the lowest price we sell it for. If you consign with us, that amount becomes approximately 50% of the selling price of the item.

Question 3

How long does the store credits lasts?

Accepted Answer

In store credit is good forever. You do not have to use the credit the same day.

Question 4

What is your return policy?

Accepted Answer

We gladly accept returns that have ALL tags attached (including security and return tags) and original receipt according to the policies below.

In store purchases can be returned for a merchandise credit in the form of a TF Merchandise card within 5-days of purchase. After 5 days, returned items may be re-consigned.

Online orders must have a postmarked return date within 5-days of receipt of order and be accompanied by the original packing slip. Items received after the allotted time or with the security tag and/or store tags tampered with, missing or removed cannot be returned. Those items are eligible for consignment or can be returned to the client. Click here to learn more about consigning your items with True Fashionistas. If you choose to have your item re-consigned with True Fashionistas we are happy to provide a complimentary return label.

Question 5

Do you only accept designer items?

Accepted Answer

No, we accept designer items as well as items in the mid-market stores (White House Black Market, J Crew, Ann Taylor, etc). However, we do not purchase items from discounters such as Target, Walmart JC Penny or Sears.

Question 6

How long will the buying process take?

Accepted Answer

It depends on how many people we have in front of you and how many items you have. We will send you a text message when we are done sorting your items.

Question 7

Do you offer an option to consign items?

Accepted Answer

Yes, that is what makes us different from everyone. We offer you the option to sell your items for check payment, consign them and also use the money on your account to purchase things tax free.

Question 8

What is the process to consign Furniture & Home Decor?

Accepted Answer

Before you bring your items for consignment, please send us a photo for review. This allows us to ensure that your items meet the preferences of our clientele before you visit us. Email pictures to jennifer@truefashionistas.com

Question 9

What services and promotions do you offer?

Accepted Answer

• We offer a wish list where you can put things on your list and we will call you as soon as they come in (very popular).

• We will also have periodic events happening. Just stay tuned to our website for upcoming events and promotions.

• Private parties — We offer private parties. Want to have a fabulous shopping experience for your birthday party, retirement party or just because...we can do that!

• Private selling — do you have too many items or just can’t find a way to bring your items in? We can come to you! (Some restrictions apply)

• Styling services —- Need something for that party or graduation? Or just need help putting an outfit together? We would be glad to help you with that!

Question 10

Do you take formal wear?

Accepted Answer

Yes, we accept formal wear of all types (evening wear, ball gowns, prom and pageant dresses, etc.)

Question 11

How can I make the most of my consignment shopping?

Accepted Answer

Make frequent visits. Our store inventory changes by the hour. Also, like us on Facebook where we post some of our new arrivals. Let us know what is on your wishlist. We are here to help you find what you are looking for.

Question 12

What types of payment do you accept?

Accepted Answer

We accept Visa, Mastercard, Discover, American Express and Cash, apple pay, Store Credit and more!

Question 13

If I consign, how can I check my account?

Accepted Answer

You can go HERE

Then enter your username and password (both your email all lowercase)

You will then be able to see your balance. Its as easy as that!

Question 14

Do you take all the seasons year-round?

Accepted Answer

• We welcome consignment items that are suitable for the spring, summer, or fall seasons at any time, regardless of the current season.

• This means that you can bring in spring dresses, summer swimwear, fall sweaters, and other seasonal items whenever it is convenient for you.

• Winter items, including coats, scarves, boots, and other cold-weather essentials, are accepted for consignment during the fall and winter seasons only.

• This ensures that our inventory remains relevant to the current season and meets the demands of our customers.

Question 15

Do you offer a drop and run service?

Accepted Answer

Are you in a rush and can't wait for us to look through your items? We offer a drop and run service. Drop you items and come back at a later time to pick up your money or sign your contract.

Question 16

What is customer loyalty program?

Accepted Answer

Do you shop in our store all the time and are looking for ways to save money? We have a program just for you, our frequent buyer program. For every $20 you spend, you get apoint on our system. When you receive 20 points, you will receive 20% off your next purchase. No strings attached!

Question 17

Are the items authentic?

Accepted Answer

True Fashionistas exclusively sells 100% authentic designer luxury items and does not accept, sell or tolerate counterfeit items. Our mission is to be the leading, trusted source for authentic pre-owned handbags, shoes, and accessories. All items go through an extensive authenticity verification process by our experts. Despite this detailed authentication process, we offer a 100% MONEY BACK AUTHENTICITY GUARANTEE for worry free in store & online shopping. We utilize Entrupy, a leader in the authentication industry as well as a team of outside experienced independent authentication experts.

In our continued effort in the fight against counterfeit goods in the marketplace, we encourage you to read our descriptions, view our images carefully before making a purchase, and contact us with any questions you may have. We value our customers and take much pride in offering the best quality luxury products and prices in the fashion resale market.

Question 18

How does your online discounts work?

Accepted Answer

We offer all kinds of discounts that are aligned with our sales. This means that we will create coupon codes or automatic codes for our shoppers to enjoy online sales. We also have Online Rewards and Online Store Credit but they cannot be combined. One discount only per transaction. Our system wont allow us to combine these.

Question 19

How Do We Price Your Items?

Accepted Answer

We do extensive research to price our items and we price in the middle because we feel that is where our items sell best! The goal is to sell the items as fast and fairly as we can.

Can I Determine the Price?

At True Fashionistas our experienced processing team does the research and pricing. We price your items fairly, as we do the vast research to ensure we have the best price. However, if there are any questions about the price of your items feel free to call or ask in person.

Question 20

How Fast Do You Sell Your Items?

Accepted Answer

We sell 93% of our item within the 90-day consignment period

Question 21

Can I Get my Items Back Early?

Accepted Answer

Once the items are placed on consignment as a part of our contract, we kindly ask that they stay the entire 90-days. True Fashionistas puts in a lot of time, effort, and money to process the items and place them online and in store.

However, if you would like your items back early, we do impose a $20 per item early termination fee.

Question 22

Do I Get My Items Back If They Don’t Sell?

Accepted Answer

All items priced $25 and under (before the buyer's fees) will be donated at the end of the agreement if they do not sell. We donate.

All items over $25 will be pulled after 90 days, and you will be notified twice (one phone call, one email) and given two weeks to pick up those items. We are willing to ship them (for a fee) if you are out of town, or you can give permission to someone else to get them. If items are not picked up within the two-week period, your items will be donated.

Question 23

What pricing category will my items be in?

Accepted Answer

We have several categories of pricing. However, the most common ones are low Mid-Market, Contemporary, Designer, and High-End Designer. Some examples of what we consider to be in these categories are as follows:

High-End Designer (custom pricing): Dolce & Gabbana, Moschino, Carolina Herrera, Herve Ledger, Brunello Cuccinelli

Designer Contemporary (on average $25-above): Tory Burch, Jimmy Choo, Alice & Olivia,
DVF, Kate Spade, Farm Rio

Mid-Market (on average $10-$24): Michael Kors, Ann Taylor, White House Black Market, Zara, Free People, Anthropologie

Lower Mid-Market (on average $10-Under): Bebe, Isacc Mizarahi, Torrid, H&M

Examples of brands we do not consign/buy: Forever 21, American Eagle, Gap, Target Brands

Question 24

Errors

Accepted Answer

We make every effort to ensure the accuracy of our prices and information. However, mistakes and typographical errors may nevertheless occur. We reserve the right to make corrections. In the event you have purchased an item based on misinformation, True Fashionistas reserves the right to cancel the transaction with no further liability on its part.

Question 25

Brand names and trademarks

Accepted Answer

The brand names are the trademarks of their respective owners. We are a reseller store.

Question 26

If I order an item online, is it always available?

Accepted Answer

Due to the nature of our business (we usually only have 1 of each item and the item may sell in the store before we can remove it from the site). We reserve the right to cancel the order and refund your money, if this happens. We will, however, contact you to let you know. Here at True Fashionistas we always Say, "if you like it buy it before someone else does!"

Question 27

Can you pick up your purchased online items in-store?

Accepted Answer

Yes, you can chose in-store pick up when checking out and or We will contact you via email as soon as your order is ready for pick up. It is usually within 24-hours.

Question 28

How quickly do we ship your online orders?

Accepted Answer

Items purchased before 1 pm EST usually ship the same day via USPS. Items purchased on the weekend or Holiday, will be shipped the next business day. In the event shipping will take longer, we will contact you.

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