Tiffany & Co.

Reviews

• MW

  M W

  Apr 16, 2026
  5.0
  This place is a blessing. Their customer service and professionalism is rare now at this level. Wonderful!!
• SN

  stacy nourse

  Apr 16, 2026
  5.0
  I had an amazing experience with this store. I neededy ring sized and it was bought awhile ago ..more than a year. They were so nice in store and helped me get it done for no charge (they have a lifetime guarantee and any repairs for life). They treated me like a queen. Lisa helped me and assume they would email when ready in 2 weeks. It was 2 weeks on the dot. Lisa actually texted me from her personal phone to let me know it was ready. And even when I needed to chat after because of me having a difficult time to get there she answered promptly. Upon picking it up everyone was polite and kept asking me if I wanted water when I was in a rush to get in and out. My ring was beautiful and perfectly sized and sparkly ! Thank you Tiffany & Co for amazing staff!
• JD

  Jane Daus

  Apr 12, 2026
  1.0
  Customer service reps at the store was kind and respectful. I took in a vintage Tiffany gold watch to simply have the battery replaced and the metal buffed to remove scratches. The watch had to be sent out for this work. I was emailed a receipt saying the service should be done no later than a week later. I called the store for a status 10 days later, was told they found a problem and sending me an estimate. 3 days later, no estimate received so I called the store again who connected me to the service center. The man at the service center told me the watch had to be refurbished on the inside and wasn't working. After I asked several questions, seems the watch does work with a new battery, just not keeping exact time. They quoted me another $500 to complete the service. I said I don't want it refurbished, I only asked for buff and battery replacement. The man said when they receive an item for service, it is their policy to return it as new (refurbished) and they cannot just replace the battery and polish the gold. So he said he could send it back not serviced. I couldn't believe it, why isn't customer service informed of this when accepting items for service? And why wouldn't you provide this service to a customer who has purchased from you several times in the past? I wasted 2 trips to Naples (an hour trip each way, it is the closest store to me), the 2nd to pick up my watch which was never serviced. I don't doubt the quality of Tiffany's jewelry but I would have thought Tiffany's would have better customer service, extremely disappointed and frankly shocked at the experience.
• DD

  Dante248

  Dec 24, 2025
  4.0
  I didn't spend $100K, so this review won't matter. Barabara helped me the 1st time I was here 2 weeks ago, she was friendly and showed me options of what I saw online. This was my 2nd visit to buy a gift. Barbara was busy so another woman helped me, she wasn't friendly, very snooty with attitude.
• AS

  Aaron Suleimanov

  Apr 2, 2021
  5.0
  Nice Selection