JCPenney

Reviews

• VO

  VENA OBINDA

  May 11, 2026
  1.0
  -I bought items online and paid. I received a notification days later that one of the items was delivered. I checked at my door and the mailbox and did not receive it. I called the customer care, and they referred me to UPS. When I reached out to UPS they told me the apartment no. was missing, and I should contact the shipper who is JCPenney to add the apartment no. on the next package expected since they are not allowed to make any changes and I cannot also make the changes online on their website. My first package is lost and none of the parties wants to be involved. Their interaction with customers is purely transactional and they have no business retaining customers. I do not see what it would cost adding an apartment no. to an address with many apartments, once you have verified a customer information with them. A package is missing an apartment number and instead of reverting it back to sender, it is placed in anonymous apartment and checked as delivered. -on the website, why can't you make sure you have all the information of the address before confirming the order. The Apartment no. is appearing on the second line of inserting the address which then does not transfer the information to the shippers system. -Remember people buy services not products. A product can be expensive but you will have repeat customers if the quality of service is good. Try to invest more on services and do not be too pre-occupied with sales.
• TF

  Tina Floyd

  May 10, 2026
  5.0
  Good store
• LK

  lola karakola

  Apr 6, 2026
  4.0
  Esta tienda tiene talles grandes y buenas ofertas en bisutería el clearence hay muchas ofertas en niños y grandes
• JS

  Jenny Sanz

  Mar 25, 2026
  5.0
  We had a wonderful experience at JCPenney. There were tons of items on sale or on clearance and the sales associates were very nice and helpful (Frida and Selma). The elevator was working and there were available handicap/accessible fitting rooms which made it easier for my elderly mother. I ran out of time but definitely want to go back to see what else is on sale!
• TL

  Tech Laz

  Feb 28, 2026
  1.0
  Awful experience this Saturday 28th feb, in the afternoon at around 6pm when I went into the JCPenney store in front of the photo booth and bought a white USA FIFA T-shirt and the cashier did not remove the security tag that can only be removed with a special machine. If not, it will ink the shirt even after paying the item in cash :(

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