CHANEL

Reviews

• NL

  Natalia Lemus

  6 days ago
  1.0
  He ido varias veces y la atención de cualquier SA es pésima! Incluso pidiendo cita antes.
• RA

  Reema A

  May 7, 2026
  5.0
  Brian from the Design District location in Miami was incredibly helpful. The entire exchange process was smooth and stress-free, and I even received my bag overnight. Overall, it was an amazing experience — by far the best service I’ve had compared to any other Chanel location!
• DT

  Dee Terrnigian

  May 5, 2026
  2.0
  Went last week, we had to wait outside which I thought was strange. Took them a long time to talk to us. We bought several items. The lady we dealt with was very nice, just a different experience from all the other stores we went to in design district.
• C2

  CoralToons The Vyonder 2004

  May 4, 2026
  1.0
  I had a very disappointing experience at this location. I was made to wait in line while the store was half empty, which felt completely unnecessary and honestly a bit ridiculous. I’ve shopped Chanel boutiques all over the world for over 30 years, and I’ve never experienced this level of indifference. The staff came across as if assisting customers was an inconvenience—simply asking to try on a pair of shoes felt like a bother to them. I was looking for a specific, newer style that wasn’t even on display. They didn’t have my size, which is fine—but then tried to push a full size larger, insisting “it runs small.” It doesn’t. I know my size, and I wasn’t going to spend that kind of money on something that doesn’t fit properly. What stood out even more was the inconsistency in service. Certain customers were being catered to with drinks and attention, while others—including myself—were left waiting with little acknowledgment. After such a long wait, even an offer of water would have been a basic courtesy. This experience did not reflect the standard or service Chanel is known for.
• MR

  Macey Rodriguez

  Apr 26, 2026
  1.0
  I have shopped at chanel all over the world and this location is by far the worst customer service ever. I purchased a limited edition bag for 19k, 1k loafers, and many pairs earrings from here. I have gave this location many chances since it is 5minutes from my house but I am over it. The customer service is ATROCIOUS, if you want amazing customer service go to Louis Vuitton down the street. So much better!