JCPenney

Reviews

• SL

  Spread Love

  Jun 10, 2026
  5.0
  I’ve always loved the selection and sales at JC Penny. The Merritt Island location is by far my favorite one. Every time I enter the building, I’m warmly greeted by their staff. The MI JC Penny employees always check in with me to see if I’m in any need of their assistance whenever I’m on the sales floor. Employees like Chris and Olga are not only top quality human beings, but five star employees as well.This review is primarily about Chris. Chris went out of his way to retrieve and hold an item that I wanted to purchase while I was unable to physically collect it, due to my current physical limitations. He went above and beyond to make sure that I was being well taken care of! I’m grateful for Chris, and for all of his coworkers at MI JCP! Blessings!
• EB

  Esther Boyko

  May 14, 2026
  5.0
  Found just what I was looking for@
• KS

  Katie Smith

  Apr 19, 2026
  1.0
  This store needs a lesson on customer service!!! Especially in the clothing department, I was purchasing a dress that was marked on Clarence with a significant discount and it was perfect the event I had. I brought to the count to be purchased along with a very expensive watch we were buying. The lady had trouble with the system brining up Clarence price so she called someone over, I heard the name “amber” but I’m sure on her name. I explained I didn’t switch the tags and it was on the huge sales rack along with other dresses and it was the only one in the store. She proceeded to be rude make to me and state “I know what you’re saying and you can’t have it”. Then proceeded to put it back on the clothing rack a few minutes later with the sales tag still on. She was not polite at all and had a very rude attitude. If she simply would have said I’m sorry but I can’t not sale it for XYZ reason then there would have been no issue.
• TR

  Terrie Romaine

  Mar 20, 2026
  5.0
  Pauline in the jewelry department is very kind and professional. I'm glad are paths crossed.
• JC

  Jessica Concordia

  Mar 7, 2026
  5.0
  I just wanted to recognize one of your employees, Romaine, in the jewelry department. He was extremely personable and friendly and was attentive to us while helping my boyfriend choose a necklace for me. Most of the time salesmen or women are very harrassing and aggressive but with Romaine it was just the opposite. He made good suggestions and even explained the meaning of the necklace that I chose. We also left a survey review but we forgot to mention his name in the survey. Nowadays it’s hard to find great customer service with a smile so I hope the company values him for this. We will definitely be back for future purchases!!