Associate Chemical Service
& UP
Business Details
3800 US Hwy 98 N, Lakeland, FL
33809, United States
Certified by JCPenney • Aug 16, 2026
(863) 858-7900
Certified by JCPenney • Aug 16, 2026
https://www.jcpenney.com/locations/fl/lakeland/clothing-stores-lakeland-fl-2418.html
Certified by JCPenney • Aug 16, 2026
About
Certified by JCPenney • Aug 16, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lakeland, FL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Aug 16, 2026
Hours
Certified by JCPenney • Aug 16, 2026
Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday11:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday12:00 PM - 7:00 PM
Products & Services
4 lists · 127 items
Explore offerings from JCPenney on 3800 US Hwy 98 N in Lakeland, with popular color, highlights, service upcharge, and manicures available at this location.
Reviews
4.2
1,531 reviews
5 stars
868
4 stars
353
3 stars
171
2 stars
60
1 star
79
- DWDebbie WilkinsJul 12, 20265.0Ramona @ JCPenney's in Lakeland was very helpful. Excellent customer service.
- TWTori WyserJul 11, 20263.0Not the best experience with the jewelry department. Had jewelry sent out for a customization and was given a time frame in which it would be returned. I called and was given little information and was told I would be called when it came in. The name for my care plan was under a completely different customer and was told a note would be left for a supervisor. I never received a follow up call that it had been taken care of. Went to the store in person to check on it after weeks after I was told the jewelry would be back and it was at the store. Was told someone called me but I did not receive any calls the day they stated and no messages. The sales associate Penny was unprofessional and did not acknowledge the issues i had. Did not want to listen and continued to speak over myself and my husband and escalatedthe situation unnecessarily. The only reason this department is getting 3 stars is because of the manager Lee. He took the time to speak with us and explain certain things about their procedures and was very helpful. He heard our concerns. The jewelry did come back and the customization was as requested.
- MMMichael MadiganJul 4, 20261.0Bad
- JBJorge BarriosJun 30, 20265.0EXCELENTE SERVICE..
- YLYvette LongJun 10, 20265.0Came in a few days ago just to see because I like on the other side of town and I did not see any people in the ladies clothes but I was helped by Riley who just happened to walk past. She is very helpful and funny. You don't get real customer service anymore these days and she waited hand a foot and helped me pick out a new outfit for my date. You need more people like her she went above and beyond!! thank you
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Lakeland, FL?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours for JCPenney Lakeland?
The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney Lakeland offer curbside pickup and in-store shopping?
Yes, JCPenney Lakeland offers both curbside pickup and in-store shopping for customer convenience.
Is the JCPenney Lakeland store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for all customers.
Which payment options are accepted at JCPenney Lakeland?
JCPenney accepts American Express, Discover, Mastercard, Visa, checks, and debit cards; cash is not required.
Where is JCPenney Lakeland located?
JCPenney is located at 3800 US Hwy 98 N, Suite 200, in Lakeland Square, Lakeland, FL 33809.
Can I shop online or via an app for JCPenney's products?
Yes, you can shop online at jcpenney.com or download the JCPenney App for convenient shopping and coupons.
Are there any nearby stores where I can shop for shoes close to JCPenney Lakeland?
Yes, nearby shoe stores include Zumiez, Finish Line, Journeys, and SNIPES, all within Lakeland Square shopping center.
What nearby beauty and spa services are available near JCPenney Lakeland?
Nearby beauty services include Palermo Beauty Salon, Little Princess Palace Spa, and Ink Spot Tattoo for beauty and spa treatments.
Are there any nearby dining or snack options close to JCPenney Lakeland?
Yes, you can visit Nestlé Toll House cafe or Auntie Anne's Pretzels at Lakeland Square Mall for snacks and light dining.
Brand Certified Facts from JCPenney
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Certified August 16, 2026Yext Knowledge Graph
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