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I had a very disappointing experience at this Tommy Hilfiger store.
While paying, the cashier used the balance on one of our gift cards, but then “accidentally deleted it” the transaction failed when he told me to try again and the gift card could no longer be used. We immediately called the gift card company, and they confirmed that the balance had been reduced to $0.
As a result, we were stuck at the checkout for over an hour while trying to resolve the issue with the cashier, customer service, and the store manager.
Unfortunately, the manager (whose name I don’t fully remember, but I believe it started with a “Y”) was very rude and dismissive throughout the situation. Instead of trying to understand what had happened or helping us find a solution, she insisted that the issue was with the gift card company rather than the transaction that occurred in the store. When we asked for assistance or some form of compensation for the lengthy delay, she offered nothing not even a small discount and instead threatened to cancel the sale altogether.
This was one of the worst customer service experiences we’ve had. Mistakes can happen, but what matters is how they’re handled. In this case, there was very little empathy, poor communication, and no effort to make things right.
VERY RUDE STAFF!! STAY AWAY
AA
Adam
Aug 2, 2026
1.0
Very bad customer service and manager. The cashier guy (slim with an edgar cut) has nothing to do with the job, I dont know who hired him, he can barely know how to use the screen. I wanted to pay using a gift card but after swiping, he for some reason canceled the payment and now the cash on the card is gone. After wasting 40 minutes of my time, the absolutely useless individual said its the cards problem and now I have to wait a week to check if the money goes back on the card but im traveling tomorrow. Manager was useless too and backed him up, both should be fired and learn how to help customers when a mistake happens. 0 stars.
What are the regular opening hours for Tommy Hilfiger in Lake Buena Vista?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is Tommy Hilfiger located in Lake Buena Vista?
Tommy Hilfiger is located at 15591 Apopka Vineland Rd, Lake Buena Vista, FL 32821, USA.
What payment options does Tommy Hilfiger accept?
The store accepts American Express, Apple Pay, cash, MasterCard, and Visa for payments.
How can I contact the Tommy Hilfiger store in Lake Buena Vista?
You can contact the store by phone at +1 407-238-0142 or by email at store172@tommy.com.
Is the Tommy Hilfiger store currently open?
Yes, the store is currently open and not closed.
Are there other clothing or men's stores near Tommy Hilfiger in Lake Buena Vista?
Yes, multiple Tommy Hilfiger stores and other clothing stores such as Character Outlet and SAS Shoemakers are nearby.
Where can I find shoe stores near Tommy Hilfiger in Lake Buena Vista?
Nearby shoe stores include Converse Factory Outlet, CONVERSE, SAS Shoemakers, and Nike Factory Store.
What other types of stores are close to Tommy Hilfiger apart from clothing and shoes?
Nearby you can find furniture stores like New Line Home furniture, luggage stores such as O Maleiro USA, and gift shops like Fantastic Pins for You.
Does Tommy Hilfiger have a website for more information?
The entity has a website URL available, though the preferred display URL is not specified.
What time zone does Tommy Hilfiger's Lake Buena Vista store operate in?
The store operates in the America/New_York time zone.
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