I wanted to buy a designer bag, just starting this designer bag journey. Saw a small Louis Vuitton bag that I liked. It was really weird. I waited 15 or 20 minutes for another representative to come to complete my purchase. I didn't realize that this was a used bag because I did not see a used sign in the display. I didn't realize it was used because it is around the same price as a new one from the Louis Vuitton store. The store needs to mark on the display glass that the bags are used. And if used, they should be marked significantly lower.
DP
DUC MINH PHAM
Sep 15, 2026
1.0
I had a great experience at Disney overall, but unfortunately, my experience with this particular store was very disappointing.
I purchased a perfume on Monday and wanted to have the bottle engraved. The store employee explained that engraving is only available on weekends. Since I had to travel back home, they kindly offered to ship the perfume to my home address, which I really appreciated.
However, after I returned home, I never received any updates about my purchase or even a tracking number. I contacted Disney customer service, but they were unable to locate my purchase or provide any information about the shipment.
It is especially frustrating that the store does not seem to have a proper phone number for customers to contact directly. I expected better communication and follow-up, especially from Disney.
My overall Disney experience was wonderful, but unfortunately, this unprofessional handling of my purchase left a very disappointing impression.
KR
Kate Retherford
Apr 26, 2024
5.0
Loved this little shop in the France section! I purchased a Miss Dior perfume and they had complimentary engraving. A great souvenir! The shop also sold secondhand authentic designer bags and jewelry such as Louis Vuitton and Chanel.
Plume et Palette offers designer French bags, fragrances, and fashion accessories from brands like Le Tanneur, Dior, and Thierry Mugler.
Where is Plume et Palette located?
Plume et Palette is located at 200 Epcot Center Drive, Lake Buena Vista, FL 32830, inside Epcot.
What are the operating hours of Plume et Palette?
Plume et Palette is open daily from 9:00 AM to 9:00 PM.
Which payment methods are accepted at Plume et Palette?
Plume et Palette accepts American Express, Cash, Contactless Payments, Diners Club, Discover, MasterCard, and Visa.
Is Plume et Palette wheelchair accessible?
Yes, Plume et Palette has a wheelchair accessible entrance.
Can I find Plume et Palette's products online?
Yes, you can shop or learn more about Plume et Palette on their website at https://disneyworld.disney.go.com/shops/epcot/plume-et-palette/.
How can I contact Plume et Palette?
You can contact Plume et Palette by phone at +1 407-939-5277 or +1 407-939-2273.
What nearby restaurants can I visit after shopping at Plume et Palette?
Nearby restaurants include Coral Reef Restaurant (seafood), La Cava del Tequila (Mexican cuisine), and Chefs de France (French cuisine), perfect for enjoying a meal after shopping.
Are there any nearby entertainment options close to Plume et Palette?
Yes, you can visit Turtle Talk With Crush, an interactive amusement park attraction nearby for family-friendly entertainment.
Is Plume et Palette accessible via public transportation?
Yes, the Monorail Station at Epcot is nearby, offering convenient transit options to reach Plume et Palette.
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