Underwood Jewelers

Reviews

• RM

  RENIER MORALES

  4 days ago
  5.0
  Thoughtful, highly professional and excellent service. Looking forward to continue being a customer.
• AT

  are tee

  5 days ago
  5.0
  Aracely provided an exceptional experience from start to finish. She helped me choose and obtain two beautiful necklaces that I gifted to my mother and mother-in-law, and the entire process felt truly special because of her care and attention to detail. She was patient, knowledgeable, and genuinely invested in helping me find meaningful pieces for such important people in my life. Her professionalism and warmth made the experience memorable, and I’m very grateful for all of her help. Highly recommend working with Aracely if you’re looking for outstanding service and someone who truly cares about her customers. Look forward to hearing from her for my personal watch collection.
• RG

  Rachel.Deane Gauthier

  May 8, 2026
  5.0
  Have had a (second) wonderful experience at Underwood Jewelers in general and with Mary Lou in particular. Having purchased a watch a few years ago and they having stayed in touch, we happened to reach out as we were going to be in town and they had in stock a watch I've been trying to see in person for months (in NYC and the Tudor Boutique in Charlotte for example). Saw the watch and decided to take it. Got it sized and out the door quickly but without a but of feeling rushed. Not only would go back, glad to have gone back.
• RR

  ramon rodriguez

  May 2, 2026
  5.0
  My experience was great. Mary Lou is the best sales associate with perfect customer service. Can’t wait to do more transactions with her.
• JF

  J F

  Apr 17, 2026
  1.0
  Unfortunately, I had a bad experience with Marylou the sales representative and the manager of this store. Marylou was dismissive and snooty when handling my order. The order was also completed incorrectly and when I brought up my concerns, I was told by Marylou that I’m lucky they were even willing to help me with my order since it was a lab grown diamond. I spoke with the manager who said that she and I must not have been “the right fit for each other”. So apparently if I’m not willing to be spoken down to and accept an incorrectly executed order, I’m not the right fit to be your customer. I’d 100% rather take my business somewhere that values it rather than be treated this way. I will not be shopping here ever again.

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