Thoughtful, highly professional and excellent service. Looking forward to continue being a customer.
AT
are tee
5 days ago
5.0
Aracely provided an exceptional experience from start to finish. She helped me choose and obtain two beautiful necklaces that I gifted to my mother and mother-in-law, and the entire process felt truly special because of her care and attention to detail. She was patient, knowledgeable, and genuinely invested in helping me find meaningful pieces for such important people in my life. Her professionalism and warmth made the experience memorable, and I’m very grateful for all of her help. Highly recommend working with Aracely if you’re looking for outstanding service and someone who truly cares about her customers. Look forward to hearing from her for my personal watch collection.
RG
Rachel.Deane Gauthier
May 8, 2026
5.0
Have had a (second) wonderful experience at Underwood Jewelers in general and with Mary Lou in particular. Having purchased a watch a few years ago and they having stayed in touch, we happened to reach out as we were going to be in town and they had in stock a watch I've been trying to see in person for months (in NYC and the Tudor Boutique in Charlotte for example). Saw the watch and decided to take it. Got it sized and out the door quickly but without a but of feeling rushed. Not only would go back, glad to have gone back.
RR
ramon rodriguez
May 2, 2026
5.0
My experience was great. Mary Lou is the best sales associate with perfect customer service. Can’t wait to do more transactions with her.
JF
J F
Apr 17, 2026
1.0
Unfortunately, I had a bad experience with Marylou the sales representative and the manager of this store. Marylou was dismissive and snooty when handling my order. The order was also completed incorrectly and when I brought up my concerns, I was told by Marylou that I’m lucky they were even willing to help me with my order since it was a lab grown diamond. I spoke with the manager who said that she and I must not have been “the right fit for each other”. So apparently if I’m not willing to be spoken down to and accept an incorrectly executed order, I’m not the right fit to be your customer. I’d 100% rather take my business somewhere that values it rather than be treated this way. I will not be shopping here ever again.
Frequently Asked Questions About Underwood Jewelers
Where is Underwood Jewelers located?
Underwood Jewelers is located at 2044 San Marco Boulevard, Jacksonville, FL 32207, USA.
What are the business hours of Underwood Jewelers?
Underwood Jewelers is open Monday through Friday from 10:00 AM to 5:30 PM, Saturday from 10:00 AM to 5:00 PM, and is closed on Sundays.
Does Underwood Jewelers sell Rolex watches?
Yes, Underwood Jewelers is an Official Rolex Retailer authorized to sell and maintain Rolex watches.
How can I contact Underwood Jewelers?
You can contact Underwood Jewelers by phone at +1 904-398-9741.
What languages are spoken at Underwood Jewelers?
Underwood Jewelers primarily serves customers in English.
What type of store is Underwood Jewelers?
Underwood Jewelers is a watch store specializing in jewelry and watches, including Rolex products.
Is there a website where I can learn more about Underwood Jewelers?
Yes, you can visit their website at https://www.underwoodjewelers.com/.
What nearby dining options are available around Underwood Jewelers?
Nearby dining options include Rue Saint Marc (French restaurant), The Loop Pizza Grill (American and pizza), Moe’s Southwest Grill (Mexican), Town Hall Jax (American restaurant), Matthew’s Restaurant (Eastern European), and Maple Street Biscuit Company (breakfast and brunch). These spots are great to visit before or after shopping at Underwood Jewelers.
Are there entertainment venues near Underwood Jewelers?
Yes, Theatre Jacksonville is a nearby venue offering theatrical productions and concerts, making it a great option to enjoy entertainment close to Underwood Jewelers.
What shopping options are near Underwood Jewelers besides the jewelry store itself?
Nearby shopping includes the Shoppes Of San Marco (shopping center), Krista Eberle (women's clothing boutique), Teddy + Rose (women’s clothing and accessories), Saucony (shoe store), and Peterbrooke Chocolatier San Marco (candy store), providing a variety of shopping experiences in the area.
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