Plato's Closet buys and sells gently used clothing, shoes, sneakers, accessories and athletic wear for teens and young adults in Jacksonville. Sell styles you no longer wear for cash on the spot, or shop thrifted, secondhand, and resale fashion, including trendy, brand-name styles for less. With 500+ independently owned and operated locations across the U.S. and Canada, fresh inventory arriving daily, Plato's Closet makes thrifting easy, affordable, and more sustainable.
My experience was totally unacceptable, during a recent store visit I brought in some items that I was interested in selling. Upon trying to sell my items I kindly asked if I could retrieve my bins ( clothes they didn’t take ) and put them in the car while I called a family member to see if the offer they gave was acceptable for them since I was selling on their behalf. The store associate Alyssa rudely told me that I could go grab them myself… which was unsettling because the items were behind the counter and from experience you aren’t supposed to just go behind a counter to retrieve your items… she then told me that she would grab it after I had to point it out and told her that’s why I asked and she automatically blew up and told me that I don’t have to be rude, I then asked to speak to a store manager and she interjected the conversation yelling in front of her manager talking rudely and loudly causing a scene in front of not only me but her manager and other guests that were now not able to conduct business due to her holding them up to argue about what I was saying to the manager not to her. She then told me that because I was talking about her it was her business and she was allowed to say what she wanted. Not only that but when she handed me the bin she tossed the handle of it towards me as if she was brushing me off… the experience was totally unacceptable, I asked to speak to the store manager however the phone number I was given has gone straight to voicemail… I expect to get a call back. Or some resolution afoot otherwise I will have to escalate the matter further. To be rude on your own time is one thing but to do it front of your manager and not get called out or told to stop means it’s allowed behavior. I have many family members and friends that I refer to this location. With this type of experience I will make sure they and myself do not return unless a resolution is given.
LH
Leslie Herron
Aug 21, 2026
1.0
Absolutely horrible experience. Today is August 21, 2026. I went to return a pair of jeans that I bought yesterday for my sons birthday. Unfortunately they did not fit. And yes I took the tag off because they were placed in a gift bag. Ne ways I was told by the employee with the nice black eye makeup that I would need the tag on the clothes or the receipt to exchange. My son goes to get the jeans he takes them to the counter to be told by another employee that the tag has to be on the jeans to exchange.. We WILL NOT BE RETURNING... I left the jeans so if you buy a pair of size 32 skinny leg jeans with a belt hoop missing thos are them🤐🤐🤐🤫
SC
Shantrell Campbell
Aug 11, 2026
1.0
When was a friend who had called ahead of time to see what items they were taking. They didn't tell us until we had a ride that they had a whole list and they could have just told us that on the phone
LM
Leann Murphy
Aug 4, 2026
1.0
NEVER AGAIN. I brought in a tote bag of about 25 items freshly laundered and steamed, all in great condition and all name brands. Some even had tags. Multiple new items from Nike, Lululemon, and Abercrombie. They quoted me a 45 minutes wait time. I go back to pick up and was told they couldn't take any of my items because "we're really only looking for t-shirts right now." IF YOU ARE ONLY TAKING ONE SPECIFIC PIECE OF CLOTHING YOU SHOULD BE SAYING THAT AT DROP OFF SO I COULD HAVE LEFT AND SAVED MYSELF THE 35 MINUTE DRIVE AND 45 MINUTES WAITING FOR $0. Not only that, but my freshly laundered, steamed, and folded bag was given back to me all crumpled up and thrown together carelessly. comically, really. This is just disrespectful of people's time and effort. And not to mention, go look at the items on the shelf and they're complete trash! My brand new items would have stuck out like a sore thumb here. Stick to Uptown Cheapskate for those of us with quality items.
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