Madewell

Reviews

• JH

  Jen HIllan

  Aug 16, 2026
  5.0
  Exceptional customer service !
• SS

  Sai

  May 10, 2026
  2.0
  It’s truly peculiar how employees purposely do not greet people of color when they enter their store. My mom and I walked in at two different times, but neither of us was greeted. It wasn’t crowded either. When another lady walked in right after my mom, they were immediately greeted. Usually, I don’t care about things like this, but it felt pretty obvious that it was on purpose. This small difference says a lot about the staff’s attitudes and standards, at least at this location. The employees here are too concerned with chatting to each other rather than doing their job!
• SF

  Stan Furlong

  Jan 22, 2026
  2.0
  My wife was searching to find her "next favorite jeans". We were unaware if Madewell jeans, but when visiting the store, we were impressed with variety of types/styles/fit. We took our time and she tried on many options. After many attempts, she was unable to find what she was looking for and decided to try another day. If that was the end of the story, there would be no headlines. But, It was then I went to the manager and asked if it was their policy to not only ignor, but actively avoid assisting customers that were obviously there for approx. 30 minutes. The manager fell over herself apologizing, and offering assistance and future discounts. At the prices they are asking, no retailer can expect customers to accept this level of service.
• SF

  sue fletcher

  Jul 23, 2025
  5.0
  Review of My First Visit to Madewell I visited Madewell on July 21, 2025, during the early afternoon, and it was my first time shopping at this store, as there isn't one in my area. Despite not being a fan of shopping, I had a wonderful experience. The staff members were attentive and incredibly helpful, showing great patience as they brought me a variety of styles to try on. Unfortunately, I can't recall their names to personalize this review, but their kindness truly stood out. The exceptional service I received makes me eager to make the 90-minute drive back to shop here again.