American Eagle

Reviews

• CT

  Chelsea Tusha

  May 9, 2026
  1.0
  I’ve been shopping at American Eagle for YEARS and I will never return to this location because that old lady named Wendy that works there. I walked in to exchange some jeans for a smaller size. I was the only customer there at the time so i walked up to the counter and said I would like to exchange these for a size 10 and she said do you want to go get them yourself. I said sure but can you point to where they would be. Then she says actually this tag is in the wrong spot, we never put it there. I was confused, so I said well I don’t know that’s how I got them. She asked someone else to show me where the jeans were then followed me and was showing the other person where the tag was and says look, we never put it there. I was still confused and now uncomfortable because I feel like she was trying to accuse me of something but I don’t know what because it doesn’t make sense, I just needed a smaller size. The other girl tells me they don’t have them in store but can order them online so I agree. Wendy is forced to process this but is visibly upset for some reason. Then she scans the receipt and shows the other girl the screen and the other girl says yeah go ahead. I thought that was it. As I am still shopping for other jeans she is still holding the jeans and showing everyone and talking about it and then screams out yeah we are section 8 now. Which is really confusing because Wendy is probably 40 years older than me and I know I make way more money than her. I just needed a smaller size and she was super weird and unprofessional.
• VR

  Valeria Rodriguez

  Mar 29, 2026
  2.0
  went in there for a store pickup, white curly haired lady is RUDE as can be. dismissed me before i could even get a word out. seems i’m definitely not the only one with that problem.
• EE

  Emily

  Jan 24, 2026
  1.0
  mostly polyester??
• EP

  Emily Prowell

  Dec 20, 2025
  5.0
  Came in a couple weeks ago to try on some different jeans since my body has changed so much since becoming a mom. One of the workers (izzie) ran around probably 50 times grabbing me different style jeans to try on and not once did she complain. I came in again the other day just to browse and I saw izzie working again and let me just say, she is a hard worker! I used to hate the fitting rooms but her being there made the experience so much better!!! Hope she's there next time I go, I need more sweat sets. Whoever hired her knew what they were
• NV

  Nadia V

  Dec 12, 2025
  1.0
  One of the worst customer service experiences ever; the manager is rude. Don't go there, you'll be treated badly.