Bass Pro Shops

Reviews

• MB

  Matthew Brown

  1 day ago
  1.0
  Beautiful store wonderful front desk people and greeter, but the entire gun section of the store needs work 2 hours for a online firearm purchase that was fully paid for is ridiculous. This wasn't even the staffs problem they have there hands tied but only having one guy to do the background checks and only being able to do one at a time is ridiculous, drove a hour to pick up item and it ended up taking more time at the store than my entire drive , even got a bass pro club card unfortunately won't be using it nor going back to any bass pro for my firearms.
• SC

  Stephanie Collins

  Sep 23, 2026
  5.0
  Nisey was a great help at the Sunglass Hut inside the store! Excellent customer service!!
• MM

  Mike Morgan

  Sep 18, 2026
  1.0
  Drove, from Bushnell to the bass pro here in Gainesville, got there around 6 PM had 2 guns I brought with me, I wanted one scope mounted on one gun, and I was going to buy a night force scope for the other The front desk girl called Will who was running thr gun department. Will said that they 're too busy to sell me a scope and to install a scope, and then I need to come back another day and hope I'm not mad. I informed, will. I drove over 2 hours to get this done. And Will replied, Come bsck another day. Maybe the managers of this Bass Pro shop in Gainesville.Fl should consider who they're allowing to make decisions like these, considering what a person is about to spend over $2000 on 1 scope, and potentially even more money on other things For their hunting trip, is this how basspo shops does business now.Very disappointing.
• JS

  Jonathan Shook

  Sep 5, 2026
  1.0
  First negative review ever for a vass pro. But when a customer is told the price is wrong and its in store and online and I am told I will have to ring it up then go to customer service to get the price. No thanks. I can go to any box store and be treated this way.
• RP

  Rafael Garcia Paz

  Sep 3, 2026
  5.0
  Updating my previous review because Scott, the store manager went above and beyond to meet our needs as customers. I want to take a moment to recognize the outstanding service we received today at Bass Pro Shops. Jeff was absolutely wonderful, kind, professional, attentive, and genuinely dedicated to making sure we felt heard and taken care of. I especially want to recognize Store Manager Scott. He truly went above and beyond to meet our needs and make sure our concerns were addressed. He took the time to listen to us, understand our situation, and personally make sure we felt comfortable and valued as customers. His professionalism, patience, and genuine commitment to customer satisfaction made a tremendous difference in our experience. After some of the frustrations we had previously experienced, Scott completely changed the way we felt about Bass Pro Shops. Instead of simply addressing the situation, he made a real effort to restore our confidence in the company and showed us what exceptional customer service should look like. It was very clear that he genuinely cares about his customers and about the reputation of his store. Jeff and Scott turned what had been a frustrating experience into a very positive one. We left today feeling respected, appreciated, and much more confident about continuing to do business with Bass Pro Shops. Employees and managers like them are exactly what make customers want to return. Thank you, Jeff and Scott, for going above and beyond and for making us feel like our concerns truly mattered. ⭐ 1 STAR — EXTREMELY DISAPPOINTING EXPERIENCE I am extremely disappointed with the Bass Pro Shops/Tracker service department in Gainesville. We purchased a BRAND-NEW Tracker Pro Guide V-175 Combo on August 28, 2026. This is our first boat, and only THREE DAYS after taking delivery, when we finally put it in the water, we discovered that the fuel gauge was not working and remained on EMPTY. We also noticed additional issues that should never be present on a brand-new boat. We immediately contacted Bass Pro Shops and brought the boat to the Gainesville location for service. I do want to be fair and mention that Jeff, one of the service managers, treated us very well when we initially brought the boat in. He was professional, respectful, and made us feel that our concerns were being taken seriously. Unfortunately, the experience completely changed when we later called simply asking for an update on our brand-new boat. Jason, the Service Manager, was extremely rude and dismissive during that conversation. We were not asking him to perform a miracle or unfairly move us ahead of everyone else. We were simply asking for an update on a brand-new boat that developed problems only THREE DAYS after purchase. His response and attitude were completely unnecessary. A Service Manager should understand how frustrating it is for a first-time boat owner to spend a significant amount of money on a new boat, discover problems almost immediately, and then have the boat sitting in service instead of being able to enjoy it. We were basically told that they could not “skip the line” because other boats were waiting for repairs. That may be their normal process, but there was absolutely no reason for the conversation to be handled in such a rude and dismissive manner. This is not an old boat that developed problems after years of use. This is a BRAND-NEW boat that had issues within THREE DAYS. We expected Bass Pro Shops and Tracker to stand behind their product and, at minimum, provide professional communication and reasonable updates while the problem is being corrected. Again, Jeff treated us very well, and I appreciate that. Unfortunately, Jason’s attitude when we simply requested an update completely changed our impression of the Gainesville service department. Customers should never feel uncomfortable or disrespected for asking about the status of a brand-new product they just purchased. For our first experience as new boat owners, this has been extremely disappointing.