lululemon

Reviews

• HH

  Heather Hubbard

  Jun 5, 2026
  5.0
  i'll never forget kari anne whittemore wigginton and andrea jean wigginton turned me on to how fabulous this store is. also Tori Zinkil!! <333
• SM

  SHANNON MUNOZ

  May 18, 2026
  1.0
  I normally do not leave negative reviews, but I feel compelled to share my experience at the Lululemon Las Olas location in Fort Lauderdale. I visited the store on Friday 5/15 in the early evening for a simple exchange — not a return. My husband had ordered a pair of shoes that did not fit, and we simply wanted to exchange them for a larger size. When we walked in, I politely approached a tall brunette associate working the floor and explained the situation. She immediately told us to go to the register first. I even asked her if she needed to grab the replacement shoes before we got in line, and she assured us she would bring them over. We waited in line while it continued getting longer. Eventually, what appeared to be the manager at the register asked the same associate to help us. Instead of assisting us, she chose to help other customers behind us first. When I approached her and asked about the replacement shoes, she responded with attitude and claimed she had other things to do. If that was the case, why not ask another employee to help us instead of wasting our time? Then suddenly we were told we had to wait for the manager to process the exchange. Once the manager arrived, the associate began making comments implying the shoes had been worn, which was completely false. The shoes were never worn, and the manager herself confirmed we were still well within the 30-day exchange policy. I remained calm and respectful throughout the entire interaction, but the customer service was extremely unprofessional and unnecessarily difficult for what should have been a very simple exchange process. Based on my experience — and several other reviews I now see from this location — management seriously needs to reevaluate staff training and customer service standards. A luxury athletic brand should treat customers with professionalism and respect, not attitude and dismissiveness.
• KG

  Karen S. Goldfarb

  Dec 1, 2025
  5.0
  I always love going into my local Lululemon. I have worked with kelly for the last few years and today she helped me get ready for my trip to Aspen. I am actually going back tomorrow to buy more..
• MS

  Maggie Smith

  Aug 5, 2024
  5.0
  Staff were very helpful!!!