lululemon

Reviews

• HH

  Heather Hubbard

  Jun 5, 2026
  5.0
  i'll never forget kari anne whittemore wigginton and andrea jean wigginton turned me on to how fabulous this store is. also Tori Zinkil!! <333
• SM

  SHANNON MUNOZ

  May 18, 2026
  1.0
  I normally do not leave negative reviews, but I feel compelled to share my experience at the Lululemon Las Olas location in Fort Lauderdale. I visited the store on Friday 5/15 in the early evening for a simple exchange — not a return. My husband had ordered a pair of shoes that did not fit, and we simply wanted to exchange them for a larger size. When we walked in, I politely approached a tall brunette associate working the floor and explained the situation. She immediately told us to go to the register first. I even asked her if she needed to grab the replacement shoes before we got in line, and she assured us she would bring them over. We waited in line while it continued getting longer. Eventually, what appeared to be the manager at the register asked the same associate to help us. Instead of assisting us, she chose to help other customers behind us first. When I approached her and asked about the replacement shoes, she responded with attitude and claimed she had other things to do. If that was the case, why not ask another employee to help us instead of wasting our time? Then suddenly we were told we had to wait for the manager to process the exchange. Once the manager arrived, the associate began making comments implying the shoes had been worn, which was completely false. The shoes were never worn, and the manager herself confirmed we were still well within the 30-day exchange policy. I remained calm and respectful throughout the entire interaction, but the customer service was extremely unprofessional and unnecessarily difficult for what should have been a very simple exchange process. Based on my experience — and several other reviews I now see from this location — management seriously needs to reevaluate staff training and customer service standards. A luxury athletic brand should treat customers with professionalism and respect, not attitude and dismissiveness.
• CM

  Christina Mattingly

  Mar 12, 2026
  1.0
  Their exchange policy leaves much to be desired as far as customer service goes. I was gifted an item from one of their stores but it was a size too small. I went to exchange it for a larger size, but was told I would have to pay ~$10 because when the item was originally purchased, it was on sale, but is no longer. Seems messed up that I had to pay just to get an exchange for the right size, especially considering it was a gift from someone else. On top of that, their women’s clothing seems to be getting smaller and smaller and is of low quality. For reference, I’m 5’6”, 120 lbs and 16% body fat, but I can’t fit into anything “small” in their brand. Every other store I am a small, but at Lululemon I have to usually get a medium, large and sometimes even an extra large. Also the material for their compression shorts tends to be super thin and not durable, and a lot of their shorts have no pockets. Their shorts also ride up into the crotch, are uncomfortable, and start to fall apart after a few washes. I’m convinced they’re designed more for men’s eyes than they are for women’s comfort. I can’t imagine how women who are even a little bit overweight must feel shopping at Lululemon. They certainly aren’t doing anything to promote women’s self esteem. It seems like unless you’re anorexic or bulimic, you’re consider fat at Lululemon. I don’t get the hype with this brand. I see girls wearing their little crossbody bags all the time and they seem way overrated. The straps, material and zipper are cheap, and it can’t carry much. Their merchandise is way overpriced for the quality. I won’t be shopping their brand anymore.
• JP

  Jean Robert Petnkeu

  Jan 11, 2026
  5.0
  Fantastic vibes in an incredible location!
• LM

  Luis Mendoza

  Aug 30, 2024
  5.0
  I love store 🏬