lululemon

Reviews

• SM

  SHANNON MUNOZ

  1 day ago
  1.0
  I normally do not leave negative reviews, but I feel compelled to share my experience at the Lululemon Las Olas location in Fort Lauderdale. I visited the store on Friday 5/15 in the early evening for a simple exchange — not a return. My husband had ordered a pair of shoes that did not fit, and we simply wanted to exchange them for a larger size. When we walked in, I politely approached a tall brunette associate working the floor and explained the situation. She immediately told us to go to the register first. I even asked her if she needed to grab the replacement shoes before we got in line, and she assured us she would bring them over. We waited in line while it continued getting longer. Eventually, what appeared to be the manager at the register asked the same associate to help us. Instead of assisting us, she chose to help other customers behind us first. When I approached her and asked about the replacement shoes, she responded with attitude and claimed she had other things to do. If that was the case, why not ask another employee to help us instead of wasting our time? Then suddenly we were told we had to wait for the manager to process the exchange. Once the manager arrived, the associate began making comments implying the shoes had been worn, which was completely false. The shoes were never worn, and the manager herself confirmed we were still well within the 30-day exchange policy. I remained calm and respectful throughout the entire interaction, but the customer service was extremely unprofessional and unnecessarily difficult for what should have been a very simple exchange process. Based on my experience — and several other reviews I now see from this location — management seriously needs to reevaluate staff training and customer service standards. A luxury athletic brand should treat customers with professionalism and respect, not attitude and dismissiveness.
• CM

  Christina Mattingly

  Mar 12, 2026
  1.0
  Their exchange policy leaves much to be desired as far as customer service goes. I was gifted an item from one of their stores but it was a size too small. I went to exchange it for a larger size, but was told I would have to pay ~$10 because when the item was originally purchased, it was on sale, but is no longer. Seems messed up that I had to pay just to get an exchange for the right size, especially considering it was a gift from someone else. On top of that, their women’s clothing seems to be getting smaller and smaller and is of low quality. For reference, I’m 5’6”, 120 lbs and 16% body fat, but I can’t fit into anything “small” in their brand. Every other store I am a small, but at Lululemon I have to usually get a medium, large and sometimes even an extra large. Also the material for their compression shorts tends to be super thin and not durable, and a lot of their shorts have no pockets. Their shorts also ride up into the crotch, are uncomfortable, and start to fall apart after a few washes. I’m convinced they’re designed more for men’s eyes than they are for women’s comfort. I can’t imagine how women who are even a little bit overweight must feel shopping at Lululemon. They certainly aren’t doing anything to promote women’s self esteem. It seems like unless you’re anorexic or bulimic, you’re consider fat at Lululemon. I don’t get the hype with this brand. I see girls wearing their little crossbody bags all the time and they seem way overrated. The straps, material and zipper are cheap, and it can’t carry much. Their merchandise is way overpriced for the quality. I won’t be shopping their brand anymore.
• JP

  Jean Robert Petnkeu

  Jan 11, 2026
  5.0
  Fantastic vibes in an incredible location!
• KG

  Karen S. Goldfarb

  Dec 1, 2025
  5.0
  I always love going into my local Lululemon. I have worked with kelly for the last few years and today she helped me get ready for my trip to Aspen. I am actually going back tomorrow to buy more..
• MS

  Matthew Sauerwald

  Nov 21, 2025
  1.0
  The more I thought about my recent experience with Lululemon the more I feel like something is really off about the way you process online orders. My most recent online order was for 4 hats. Your store only shipped me 3 even though they certified they had sent me all 4. When I contacted your Lululemon customer support, I told them all I wanted was the 4th hat. I didn't want a refund. They told me that the 4th hat that I wanted was not in stock. That raises obvious issues: if the hat was never in stock, why was it showing as available online? Second, it the hat was not in stock then the fact that Lululemon certified they sent me 4 hats was simply not true. Lululemon put it on me to chase down the refund and was happy to take my money for a transaction that never occurred. This is not the way a business should work. I shop online all the time and have never had an experience like this since the early days of the internet. For such a nominal amount of money, Lululemon has taught me that it really doesn't care about the customer experience and this is one customer who will be taking his experiences elsewhere.