McCaskill & Company

Reviews

• EW

  eli w

  4 days ago
  5.0
  Ryan and Stella were extremely helpful with fixing my David yurman braclet took less than 5 minutes and had no problem showing me around whatever I asked to see. Super convenient and very friendly /helpful
• AC

  Alivia Campbell

  Jun 24, 2026
  5.0
  The staff at McCaskill & Company are top tier. A special thanks to Sharron for appraising my ring before she went out of town so I wouldn’t have to be without it for a week!
• DS

  Daniel Schiering

  Jun 19, 2026
  5.0
  Michael in the service department was very knowledgeable and helped do a quick repair on my submariner on the spot. Thanks so much.
• VD

  Veronica D

  Jun 14, 2026
  2.0
  I rarely leave reviews, but I felt compelled to share an experience that left me very disappointed. A few months ago, I purchased a watch from McCaskill’s after waiting several months for it to arrive. Shortly after receiving it, I returned to have the bracelet resized. Upon arriving, I was greeted by a young sales associate who asked how he could assist me. As I was explaining that I needed the watch bracelet adjusted, another customer and her two sons entered the store. The associate immediately handed my watch off for servicing and shifted his full attention to the newly arrived family. I was left standing without any assistance and felt as though my business was no longer a priority. I had intended to browse other watches and jewelry while waiting, but without a sales associate available to assist me, I ultimately spent my time waiting alone. What disappointed me most was the apparent preferential treatment shown to what seemed to be a regular customer. Every customer, regardless of whether they are a first-time visitor or a long-time client, deserves to feel valued and welcomed. The watch itself is wonderful, but the experience left me feeling overlooked and undervalued. Unfortunately, because of this interaction, I do not plan to return for future purchases or services. I hope this feedback is received constructively and helps ensure all customers receive the same level of care and attention moving forward.
• RB

  Ronald Berler

  Jun 13, 2026
  5.0
  Extremely pleasant, professional and courteous experience. All promises kept and timelines for completion adhered to while being kept informed of progress. I have complete confidence and will continue to trust these folks going forward.

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