JCPenney

Reviews

• CL

  Chaengs Lock

  May 9, 2026
  1.0
  me and my mom went to the beauty section and one of the workers, lisa, who was wearing a flower in her hair, asked if we needed help. at first she seemed neutral and i politely replied “no thank you” while we continued shopping. later, we stopped by the foundation section to look at the shades and were just hovering over them, not touching anything. from the counter, she loudly said, “guys, what are we doing?” which immediately felt unnecessary and uncomfortable. we looked back to show we weren’t doing anything wrong, and then in the same tone she asked again if we needed help, even though we had already said no. we were simply shopping, and there was no reason to speak to customers like they were children.
• EB

  Emily Burgos

  Apr 16, 2026
  5.0
  Yes they sell beautiful dresses 👗 as well .
• RC

  Richard Cook

  Apr 10, 2026
  1.0
  For three days trying to get ahold of a department, no one answers the phone over there. My word terrible
• WS

  William Serrano

  Feb 27, 2026
  2.0
  La ropa es excelente ,pero lo absurdo es que lo consigues más económico online ,el que lleva esa política quiere pasar a ventas online y no en la tienda.misma ropa a la mitad en serio? Y soy cliente de años.
• SM

  Sabrina Martinez

  Feb 16, 2026
  1.0
  FALSE ADVERTISING and POOR SERVICE continue to be an issue at the JCPenney in Davenport, FL. As a personal shopper working with multiple clients at a time, it’s extremely frustrating to spend time selecting styles, colors, and sizes, only to find at checkout that the posted pricing is incorrect. This has happened repeatedly, which is why I’ve reduced how often I shop here. Just yesterday, I saw a sign advertising $9.99 and “buy one, get one.” Because of past issues, I took a photo of the sign before going to the register. As expected, the shirts did not ring up as advertised. When I showed the photo, I was told the sign did not mean buy one, get one free, but rather buy one and get something from another department. However, when I asked what item was included from another department, I was told there was nothing. and that the “white sign” did not say buy one get one (see photo included). What’s most concerning is that instead of taking responsibility for incorrect signage, the explanation shifted to blaming customers — suggesting that shoppers sometimes change the signs, which I found hard to believe given the way the sign was positioned and displayed. It would require insider knowledge to flip it the way it was shown to me. That response feels dismissive and avoids accountability for what appears to be ongoing internal issues. Consistently incorrect signage, combined with defensive or dismissive responses when customers raise legitimate concerns, feels disrespectful of shoppers’ time and patronage to the store. Sadly, I’m not the only one that encounters these problems as you can see from other reviewers. Clear pricing and professional customer service should be standard expectations.

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