Nordstrom Rack The Shoppes at University Town Center

Reviews

• CB

  Cadi Bierwagen

  Jun 28, 2026
  1.0
  I brought my 12 year old to purchase her first handbag after getting straight A’s for the last school year. I chose Nordstrom Rack because I am a past Nordstrom management employee and I know the standard of customer service and care. We brought 2 of her friends and were making a day of the purchase w lunch, beach and shopping. Immediately upon walking in the girls were excited and exclaiming over the bags. Within minutes, an employee was present, looking busy. No actual customer service but a “let me know if you need help” hollared over a couple tables. She was joined by another employee and I heard her say “keep an eye on them” and other discussion of preventing my party from stealing. We continued looking at bags, my kid wanted a small crossbody. I asked if the employee if she had a certain bag and was met w a dismissive “the bags are all out”. I was literally looking the app which said it was here. She said something else to the other employee and again to effect of watching us. I’m seriously disappointed at the customer service and the blatant loss prevention. Customer service is the best loss prevention. We went to Dillards w absolutely no help, but at least we were able to shop without disrespect. I bought a bag and a matching wallet for $420 to make sure she had a great experience after seeing someone think she was stealing.
• MM

  megan

  May 6, 2026
  1.0
  Very rude lady working up on the register
• LB

  Lolita Bingham

  Apr 22, 2026
  1.0
  First I would like to say this does not apply to all Nodstrom Rack only the one located at 8551 Cooper Creek blvd Bradenton. I felt highly disrespected and discriminated against, I asked for a purse and was told they would take it up front for me which was strange because I have brought plenty of hand bags and have never experienced this. When I told the manager of my concerns she was very unapologetic. It was very humiliating with other customers looking and asking why did they have to take your bag they've never taken mine. I will never go back to this location ever again.
• MW

  Maya White

  Apr 17, 2026
  5.0
  I LOVE NORDSTROM RACK!!!! I just wanted to give appreciation to the employee Debbie!!!! She was the best help with my designer sunglasses purchase!!
• HU

  Hectorjavier Uribesalazar

  Apr 3, 2026
  5.0
  Variedad

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