I came to the Dior counter today to pick up a perfume that I had previously purchased. I was initially told that the employee who could assist me was not available and that I should walk around and come back later. However, when I mentioned that I was also interested in purchasing additional items, they immediately found an employee to help me.
This experience was disappointing because it made me feel that helping me pick up an already-paid-for purchase was not considered important, but as soon as there was an opportunity for another sale, assistance suddenly became available. I expected more consistent and professional customer service from a luxury brand like Dior.
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