The Webster’s opened in 2013 their second location in Bal Harbour Shops, Florida, the most luxurious retail center in the USA. The Webster Bal Harbour shop features ultracurated women’s ready-to-wear, shoes, and accessories in a chic atmosphere. The décor integrates the ambiance of an opulent living room-like space or the ultimate walk-in closet, complete with luxurious vintage wallpaper, furniture by BDDW, Milo Baughman, Nada Debs, as well as pieces from artists such as Aaron Young, Edi Kashi, Jen Mazza, Arthur Elgort, Melvin Sokolsky, and Louis Dahl-Wolfe.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.