RAY-BAN: Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations.
The sales people are rude and they damaged my item and tried not to take ir back
DG
Daniela Gonzalez
Jun 6, 2026
1.0
I visited this store seeking assistance with my Ray-Ban Meta glasses, which are less than a year old and already malfunctioning despite their high price. Unfortunately, instead of receiving help, I was sent back and forth between different locations. Sunglass Hut told me to go to a Ray-Ban store, and when I went to the Ray-Ban store, I was told to contact Sunglass Hut again. In the end, the only assistance I received was a phone number and no actual support or resolution. No one seemed willing to take ownership of the issue or help me move the process forward. As a customer, this experience was extremely frustrating and disappointing. For a premium product that cost hundreds of dollars, I expected much better customer service and after-sales support.
BD
Brian Dawson
May 19, 2026
5.0
John was of excellent service he’s very friendly and helped me quickly getting my ray bans exchanged !!!
MT
Mar T.
May 19, 2026
1.0
I visited the Ray-Ban store at Aventura Mall on the morning of May 17 2026. Unfortunately, the customer service experience was very disappointing.
Both sales associates had an unfriendly attitude during the entire interaction. The male employee looked annoyed the whole time and did not make me feel comfortable asking questions.
The female associate who assisted me during my purchase was also rude. While I was paying, I took my card out a little early by mistake, and she visibly rolled her eyes at me. It felt very unprofessional and unnecessary, especially during a simple purchase interaction.
I still completed my purchase, but the overall experience felt unwelcoming and unpleasant, which is not what I would expect from a premium retail store.
I hope management can address this and improve the customer service experience for future customers.
LG
Lautaro Gimenez
May 16, 2026
4.0
Large variety , they explained and showed me the meta glasses . They are too heavy .
The Ray-Ban store is located at 19575 Biscayne Blvd, Upper level 1137, Aventura, FL 33180, United States.
What are the Ray-Ban store hours in Aventura?
The Ray-Ban store is open Monday through Saturday from 10:00 AM to 9:30 PM, and on Sunday from 11:00 AM to 8:00 PM.
Which brand does the Aventura Ray-Ban store specialize in?
The store specializes in Ray-Ban eyewear, offering both sun and prescription glasses.
How can I contact the Ray-Ban Aventura store?
You can contact the store by phone at +1 786-606-0253 or by email at rbaventura@ray-ban.com.
Does the Ray-Ban store in Aventura offer products other than eyewear?
Ray-Ban primarily offers timeless sun and prescription eyewear; accessories and other fashion items are not mentioned.
Where can I find other fashion accessories stores near the Ray-Ban Aventura location?
Nearby fashion accessories stores include Bottega Veneta, Longchamp, Herve Leger, Ted Baker, Cartier, Givenchy, Armani Exchange, and TAG Heuer.
Are there any popular restaurants near the Ray-Ban store in Aventura?
Yes, nearby dining options include Beluga Caviar Bar, Toku Miami, and Chipotle Mexican Grill, offering various cuisines for a meal before or after shopping.
Where can I find shoe stores near the Ray-Ban Aventura location?
Nearby shoe stores include Saucony, Chacos, Journeys, ECCO, and Finish Line at Macy's.
What nearby stores can I visit for jewelry or gifts around Ray-Ban in Aventura?
Nearby jewelry and gift stores include Tiffany & Co., LONGINES, and Cartier, which you can visit for luxury accessories and gifts.
How might visiting nearby stores enhance my visit to the Ray-Ban store in Aventura?
After shopping at Ray-Ban, you can explore nearby fashion, shoe, and jewelry stores or enjoy dining at local restaurants like Beluga Caviar Bar or Chipotle Mexican Grill, creating a full shopping and leisure experience.
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