lululemon

Reviews

• PM

  Paola Marin

  Sep 17, 2026
  1.0
  This was one of the most openly hostile and discriminatory retail experiences I have ever had. I will never shop at lululemon Aventura again. My friend Tatis purchased a jacket from lululemon in Indianapolis while accompanied by her husband, who serves in the military. His legitimate military discount was applied. She visited the Aventura location only to exchange the exact same jacket for another size. The associate who initially helped us was wonderful. She was patient, professional, and actively helping us verify the military discount through the lululemon app. We were completely cooperative, and the interaction was calm and pleasant. Then a manager came over uninvited and immediately changed the entire atmosphere. She approached us with an unnecessarily aggressive, condescending attitude, made an inappropriate comment about us speaking Spanish, and escalated a situation that had not been a problem. Her treatment of us changed after hearing us speak Spanish, which made her behavior feel blatantly discriminatory. Instead of trying to help, she told my friend she would need to return to Indianapolis to exchange the jacket’s size. When I asked her to identify herself so I could report the incident, she arrogantly refused and told me she “didn’t have to give me her name.” A manager who feels comfortable mistreating customers but refuses to identify herself when questioned clearly understands that her behavior should not be documented. This was not a misunderstanding or a customer becoming upset over a policy. We were calmly cooperating with a helpful employee before this manager inserted herself, mentioned our Spanish, and deliberately turned a routine exchange into a hostile confrontation. The difference between the associate’s respectful service and the manager’s behavior was undeniable. I am formally asking lululemon corporate and the Aventura store’s senior leadership to review the security footage, identify the manager involved, investigate her conduct, and determine why our language was relevant to a size exchange. Spanish-speaking and Latino customers should not have to wonder whether they will be treated differently because of the language they use. Her refusal to provide her name should not protect her from accountability. The incident, time, employee witnesses, and security footage should make her identifiable. Until lululemon addresses this manager’s discriminatory and deeply unprofessional conduct, I cannot recommend this location to anyone.
• RR

  R R

  Aug 27, 2026
  1.0
  1 STAR I have been a very loyal Lululemon customer for years. I spend a significant amount of money with this brand and have purchased countless shirts and other items. I rarely buy athletic clothing from Nike Adidas H&M or other brands because I genuinely believed in Lululemons quality Recently I purchased a brand new item washed it once and the stitching started coming apart I went back to the store expecting a reasonable solution. I was not asking for my money back. I was not asking for anything extra. I simply asked them to replace the defective item with the same item Instead they refused They took my defective product and basically told me I would have to buy another one and the only thing they could offer was a 25 percent discount Seriously After years of loyalty and spending a substantial amount of money with Lululemon this is how you treat a customer when a brand new product falls apart after one wash A 25 percent discount is not a solution to a defective product. It is an offer to make me spend even more money to replace something that should not have failed in the first place The product itself was disappointing but the customer service was even worse Loyal customers deserve better than this This experience has completely changed my perception of Lululemon. I used to recommend the brand and trust its quality. Now I have to seriously question whether the price is justified when the company refuses to stand behind a product that failed almost immediately Very disappointing. I expected much better from Lululemon
• VL

  Volodymyr Lynevych

  Aug 2, 2026
  5.0
  I stopped by this location with my daughter today and they did great !!!! Friendly and very helpful sales employees . It wasn’t that busy when we were there . Also , there is NO TAX - before school sales !!! Hurry !!!! Thank you
• BC

  Bryan Clagett

  Jul 12, 2026
  5.0
  Always a good experience.
• BH

  Brianna Hartmann

  Jun 30, 2026
  1.0
  Gift card purchasing limits are inconsistent across physical and online brand. Was told I can only purchase in $50 increments. Nike is better.

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