JCPenney

Reviews

• DS

  Donna Solomon

  6 days ago
  5.0
  Excellent products as always but one employee really stood out. She was excellent. Her name is Alycia. She was so helpful, explained how the sales worked, gave insight to future sales. She was the best kind of employ to have. I’ve been in management for years and she’s the lady I would hire in a second. Excellent!!!!
• RH

  Robert Hewitt

  Sep 29, 2026
  5.0
  Nice big store nobody pressure you buy great sales
• JJ

  Jack Jenkins

  Aug 23, 2026
  1.0
  Decided to do a mother daughter portrait session with the JCPenney portrait studio for Mother's Day this year. Yes way back in May. The entire thing took under 10 minutes we couldn't see the photos we waited in the lobby for 45 minutes for us to show us them online and kept being interrupted so we didn't get to see them all. I ended up paying for the digital package that was I think a little over $200 and we decided to just go home and look at them none of the pictures turned out eyes were closed pictures did not look good at all we actually showed the photographer If that's what you wanna call him the exact poses we wanted to do from other pictures and none of them matched. I called up there for months and cannot get a call back I couldn't get a store manager I couldn't get a portrait studio manager went up there twice manager was never there because I wanted to redo the photo shoot. Finally after two months I called up there and the manager actually answered but surprisingly needed to call me back because she was busy I expressed to her that I was at work and couldn't be reached until after a certain time because I was on my lunch break in which she called me back three hours later before the time I could talk and left a message to call her back. Here we are almost September and still nothing I never got my money back which is what I requested to her on the phone at that point never got another session which was something I was willing to do at the two month Mark and still no pictures. This place is a joke the store itself is a joke because I couldn't even get that manager and nobody would even get me through to that whoever that person is don't waste your money or time.
• SS

  S. Sprite

  Aug 22, 2026
  5.0
  Shout out to Alycia! She was so kind, helpful, and polite towards me, and really made the whole shopping experience at JcPenney a pleasure and delight!
• JS

  Jennifer Schill

  Aug 9, 2026
  5.0
  Busy in JcP at Altamonte Mall. That is expected with a couple weeks before school starting